Angel Mullinger

Results-driven Operations Leader with a diverse background in logistics, hospitality, and business ownership. Expert in scaling small businesses and managing high-volume workforces through strategic training, process improvement, and consultative leadership. Proven ability to bridge the gap between complex operational needs and high-touch customer satisfaction.

Transportation Coordinator at Upper Cumberland Human Resource Agency (2025-11 – 2026-04)

• Logistics Strategy: Direct multi-county public transportation services, optimizing route efficiency and client scheduling for regional operations.
• Performance Leadership: Manage a cross-functional team of drivers, maintenance technicians, and dispatch coordinators to ensure safety and service reliability.
• Process Improvement: Streamlined scheduling protocols to improve on-time performance and resource allocation.

General Manager at Creekside RV Resort by TAG (2024-04 – 2025-03)

• Operational Oversight: Directed daily operations for a 208-site luxury resort, maintaining peak occupancy through high-standard guest relations.
• Human Capital Management: Oversaw full-cycle recruitment, training, and performance evaluations to ensure a high-performing service team.
• Quality Assurance: Elevated customer satisfaction scores by implementing standardized service protocols and upgrading facility maintenance standards.

Owner / Yacht Broker at Pier One Yacht Sales (2022-07 – 2024-04)

• Consultative Sales: Guided high-net-worth clients through complex vessel acquisitions, matching technical specifications to lifestyle requirements.
• Transaction Management: Facilitated the end-to-end sales lifecycle, including marketing strategy, legal documentation, and international delivery logistics.
• Team Mentorship: Trained new sales staff on market analysis and relationship-based closing techniques.

General Manager at Golden Palms RV Resort (2021-04 – 2022-04)

• Resort Operations: Managed all administrative and facility operations for a 105-site luxury resort, focusing on reservation accuracy, white-glove service, customer satisfaction and recurring revenue.
• Market Growth: Executed localized marketing campaigns that successfully increased new customer acquisition and brand visibility.

Owner / Operator at Lucky Dog Pet Sitting LLC (2015-03 – 2017-12)

• Business Development: Founded and scaled a niche service business from the ground up, securing 80+ recurring clients through reputation and quality of care.
• Operational Management: Managed all financial reporting, bookkeeping, and client communications while delivering specialized care services.

On-Site Staffing Manager at Star / Select / Belflex Staffing (1998-07 – 2015-03)

• Workforce Optimization: Placed and managed a high-volume workforce of up to 250 employees within high-demand distribution environments.
• Retention Strategy: Significantly reduced turnover by redesigning orientation programs and enhancing employee engagement initiatives.
• Leadership Training: Developed and delivered HR training modules for incoming management teams.