Angela Rondeau

Enthusiastic and adaptable professional with a strong background in customer service, communication, and administrative support, seeking to bring a people-first approach to a Flight Attendant position with Southwest Airlines. Recognized for building strong customer relationships, maintaining professionalism under pressure, and contributing to smooth, team-oriented operations. Ready to embrace new challenges, learn quickly, and deliver memorable experiences that reflect Southwest's core values of warmth, hospitality, and service.

Business development coordinator - Certified Benz & Beemer - Scottsdale, AZ

(2021-04 - 2024-08)

• Managed high-volume phone lines, directing calls professionally between clients, vendors, and internal teams.
• Coordinate over 60 service appointments daily, often booking schedules 2–4 weeks in advance, balancing customer needs with technician availability.
• Communicate clearly with clients to explain services, timelines, and next steps.
• Coordinate with internal departments and external vendors to ensure the timely delivery of parts and services.
• Maintain accurate customer records and track service promises using the "We Owes" database.
• Resolve customer concerns empathetically, quickly, and professionally.
• Adapt to shifting priorities while maintaining organization and excellent service.

administrative assistant - Certified Benz & Beemer - Scottsdale, AZ

(2021-04 - 2024-08)

• Serve as the first point of contact for customers, ensuring a welcoming and professional experience.
• Handled confidential and sensitive information with discretion.
• Prepared and distributed daily reports and/or schedules to support sales, management, and finance teams.
• Supported peak operations by providing cross-functional assistance in high-traffic moments.
• Demonstrated problem-solving and conflict resolution skills in high-pressure situations.

Sales Agent - PVH Corp Calvin Klein - Livermore, CA

(2019-09 - 2020-09)

• Delivered personalized service aligned with brand standards to enhance customer satisfaction.
• Operated POS systems for cash, credit, returns, and exchanges with accuracy.
• Collaborated with team members to boost sales, improve conversion rates, and increase UPT.
• Responded to customer feedback and inquiries to ensure return business and loyalty.

Canvasser Lead - Congressional Leadership Fund - Modesto, CA

(2017-12 - 2018-11)

• Conducted community outreach to gather feedback and conduct survey-based interviews.
• Explained survey objectives, collected accurate data, and ensured high response rates.
• Trained and supervised canvassing team members and maintained detailed staff records.

Music Business - Scottsdale CC (2021-08 - 2022-05)

Music Business - Las Positas College (2019-08 - 2021-05)