Angelina Peters

Dynamic and results-driven professional with a proven track record in operational excellence. Adept at leveraging strong organizational and communication skills to achieve objectives and drive growth. Recognized for problem-solving abilities, attention to detail, and commitment to excellence.

Seeking to contribute expertise and energy to a forward-thinking organization. 20 years of experience in data analytics and metrics, customer support and call centers, process governance, documentation specialist and rebates/claims management. Bilingual – English & Spanish

Distribution Pricing Business Process Design Manager of Operations: Lead @ Cisco Systems Dates Employed: May 1999 – November 2024 • Implemented new process and business designs for support cross functionally.

• Managed a team of 10 to support run the business cases and escalations • Developed and maintained relationships with Partners and Distributors • Consistently achieved or exceeded performance targets • Coordinated Pricing Planning and Strategy for all pricing controls/governance at Cisco • Collaborated with cross-functional teams to meet objectives and define, document, and drive price change controls and pricing strategies through an approval process that are policy-driven. Release planning with working cross functionally to understand the system/business issue and obtain requirements, establish a timeline for release and adequate testing, create and design business case scenarios for BAT/UAT test phase, monitor and measure testing process as well as continuous support until after go-live.
• Streamlined processes resulting in Offer flows and operational processes to drive more effective procedures per company policy. With fingers on the pulse of the business rules, I proactively seek out more efficient and effective ways to enhance processes, system rules, and ordering tools to simplify Partner experience and align with the transformation of the next generation in AI • Support sales teams with ordering tools and quoting commitments

Education - Associates of Arts, Business Management & Technology Penn Foster – My education is in the works as I am trying to obtain my Bachelors.