CTO at i2 Visual Inc (2022-01 – 2026-12)
Provided expert support to office staff, remote teams, technicians, vendors, and end users across LED display systems, software platforms, cloud services, and integrated hardware solutions.
- Engineered a fully turn‑key, cloud‑based digital signage management platform integrating 5G connectivity, remote diagnostics, automated alerting, and centralized content control, significantly improving service reliability and operational visibility.
- Led an 11‑day international deployment in Manila, Philippines, overseeing installation, commissioning, and FIBA integration of a four‑sided, 110 sq/m, 5mm center‑hung display at the historic Araneta Coliseum, home of the "Thrilla in Manila."
- Served as project manager and A/V subject‑matter expert for major indoor and outdoor display initiatives across high‑profile clients including FGCU, Florida State Fairgrounds, Tampa Bay Sun FC, Miami Heat, Punta Gorda Airport, and multiple school districts and enterprise organizations.
- Negotiated, drafted, and maintained comprehensive contracts covering hardware, software, warranties, RMAs, SLAs, and vendor partnerships, strengthening operational clarity and reducing risk.
- Improved fleet efficiency by implementing a GPS‑based tracking and monitoring system integrated directly with the company CRM, enhancing dispatching, accountability, and maintenance planning.
- Resolved complex, multi‑vendor technical challenges that extended beyond traditional CTO responsibilities, ensuring project continuity and protecting client relationships.
- Identified, proposed, and implemented process improvements that increased productivity, streamlined workflows, and elevated the quality of deliverables within a high‑volume regional sign shop.
- Played a key role in developing, drafting, and submitting successful bid proposals, contributing to multiple contract wins.
- Consistently ranked as the top performer in new scoreboard sales, digital signage sales, and service contract revenue.
- Supported operations across six major scoreboard and scoring system vendors, ensuring seamless functionality of fixed‑digit and digital scoring platforms.
- Delivered technical support for a wide range of business‑critical tools including Microsoft Office, Adobe Creative Suite, CorelDRAW, FieldEdge CRM, FleetSharp GPS, CO₂ laser systems, Direct Color EV printers, and fiber laser equipment.
- Designed, managed, and executed large‑scale A/V and LED display projects requiring complex integrations across multiple audio, video, and control system vendors.
- Conducted on‑site troubleshooting for advanced issues involving electrical systems, fiber optics, system design, and installation quality, ensuring rapid resolution and client satisfaction.
- Trained new and existing staff on scoreboard systems, A/V technologies, electrical standards, and safety protocols, improving team capability and enabling more flexible scheduling and dispatching.
- Provided after‑hours support for clients across time zones, including professional and amateur sports organizations and international partners in the Philippines.
- Oversaw repair workflows and maintenance of operational equipment, ensuring up time and extending asset life.
- Managed physical security compliance, including surveillance systems, access control, automated gates, fire suppression, and alarm systems.
- Performed additional cross‑functional responsibilities as needed to support organizational goals and maintain operational continuity.
Vice President at AD Systems Inc. (2022-01 – 2026-12)
Directed daily operations for in‑house and outsourced product manufacturing, ADS product imports, and comprehensive quality assurance processes.
- Created several new revenue streams through content management offerings, new innovative products, and surplus inventory sales. Resolved more than 40 long‑standing service issues that had remained open for months, restoring customer confidence and stabilizing operations.
- Secured all digital and physical assets following the acquisition of ADS, including websites, phone systems, business addresses, social media accounts, and the full deployment of a dedicated Google Workspace environment.
- Engineered turnkey product systems designed to rival leading manufacturers, enabling significantly higher margins for i2 Visual's retail operations.
- Negotiated, drafted, and maintained multi‑vendor agreements covering hardware, software, warranties, RMAs, SLAs, and long‑term support frameworks.
- Consolidated and secured customer and purchase records to ensure accurate budgeting for warranty obligations and future service commitments.
- Leveraged historical customer data to generate new sales leads and expand the retail pipeline.
- Developed multiple new revenue streams through enhanced content management offerings, innovative product introductions, and strategic liquidation of surplus inventory.
- Oversaw the creation of marketing collateral, technical documentation, and sales support materials to strengthen product positioning and customer understanding.
- Maintained detailed competitor import/export intelligence using specialized trade‑data platforms, ensuring accurate pricing strategies based on shipment volumes and market trends.
- Monitored and resolved tariff, logistics, and supply‑chain challenges, implementing workflow adjustments to maintain project timelines.
- Organized and optimized the spare‑parts warehouse and retrieval system across multiple vendors and product lines, reducing overstock while safeguarding critical inventory.
- Collaborated with vendors to enhance product reliability, design, and serviceability while reducing costs and maintaining compliance with industry standards.
- Coordinated with multiple vendors to enable storage, fulfillment, and distribution of inventory for resale through their U.S. partner networks.
- Developed and recommended solutions for foreign labor utilization and product specification adjustments to mitigate tariff increases and maintain profitability.
- Planned and executed conference and expo participation, managing logistics and on‑site operations to deliver a seamless experience for prospective customers.
- Designed and proposed marketing strategies that enabled sales teams to effectively upsell and position higher‑value products.
- Performed additional responsibilities and special projects as required to support organizational goals.
Engineer/Tier III Support at Lightspeed Voice (2018-01 – 2022-12)
- Expanded provisioning capabilities by adding support for 30 new VoIP phone models, including firmware selection, configuration design, and end‑to‑end testing.
- Collaborated with cross‑functional teams to develop structured alpha and beta testing processes for VoIP device firmware.
- Led the migration of customer phones from legacy manual configurations and an outdated provisioning system.
