Anthony Ramsey

Project/Operations Manager, with 15+ years of successful leadership experience in customer service intensive and sales driven environments. Self-motivated professional with high level of initiative and consistently recognized for driving sales. Inspirational manager with a strategic vision and performance management style. Acknowledged for exceptional communication and change-management skills.

Project Manager - Impact Service Group, Ltd. - Ridgefield, CT

(2022-01)

• Manages the procurement cycle of HVAC repairs and maintenance for national retail clientele.
• Negotiates pricing, contracts, and preventative maintenance agreements with new and existing vendors.
• Places and follows up on emergency service calls and acts as the liaison between retail clients and vendors.
• Maintains accuracy of documents/data, completes invoice reconciliations, resolves discrepancies, and ensures quality assurance.

General Store Manager - The Aldo Group - West Nyack, NY

(2019-06 - 2021-06)

• Responsible for daily operations, high-volume customer service, profit-loss management, and driving sales goals.
• Ensured timely completion of administrative duties such as payroll, invoicing, and accounting procedures and all client required monthly management reports.
• Grew top line sales by 15% through coaching employees, implementing processes, and consistent follow up.
• Increased VOC (Voice of The Customer) feedback by 40%, providing a consistent, positive customer experience.
• Drove highest KPI's within the district through training and maintaining top talent and ensuring the brand standard was kept.

Guest Experience Manager - Century 21 Department Stores - Yonkers, NY

(2017-04 - 2019-06)

• Effectively managed a team of 35 employees, ensuring they provided outstanding service to guests, while building strong customer relationships and prioritizing sales goals.
• Increased employee/guest engagement from 71% to 86% resulting in a 90% average of CSAT (Customer Survey Assessment Tool) and #1 Company-wide with Mystery Shop Audits.

Operations Manager - Williams Lea Tag - New York, NY

(2007-01 - 2017-01)

• Managed the day-to-day operations of a client site location, provided office services, implemented standard procedures, and was responsible for the full spectrum of employee management, hiring, development, and training.
• Strategically handled team compensation, promotional/merit increases, while balancing employee rewards and department profitability.
• Maximized profitability through the effective utilization of assets and site resources and identified additional revenue opportunities, while maintaining strong customer relationships.

A.A.S - Business Management - The College of Westchester (2003)