Ashley Laury

Experienced customer service associate, able to support independent businesses by ensuring a smooth workflow, coordinating incoming and outgoing merchandise along with providing exceptional customer service. Able to quickly adapt to various environments, handle customer grievances and operate online databases for client management.

Customer Service and Inventory Associate at Mary Kay (2015-10 – Present)

• Maintain daily inventory log, scanning bar codes, organizing merchandise and perform daily item counts.
• Process customer returns, issuing receipts and email updates regarding orders.
• Prepare customer orders for shipment, inspecting the merchandise for any damage, packaging products and printing labels.
• Schedule beauty consultation appointments, distribute flyers to promote services and products.
• Order inventory upon the supervisor's request.
• Contact customers to collect product feedback.
• Assist with planning virtual and in person events.
• Operate company database to document all sales, including mass purchase orders and in person sales.
• Decorate conference rooms and work areas for parties.
• Collect and store inventory in the appropriate department.
• Transition packages onto the delivery trucks for shipment.
• Design flyers and party invitations for upcoming functions.
• Ensure products meet quality requirements prior to packaging.
• Screen phone calls for the independent business owner and sales director.
• Create memos, summaries, internal announcements, and spreadsheets.
• Administer selecting, packing, and shipping of merchandise for purchase orders.

Debt Collector/Customer Service Representative at LPG (2021-11 – 2022-09)

• Contacting debtors to secure payments, setting up payment plans, and offering settlement options.
• Enrolling clients into a debt resolution program to help pay off their debt.
• Informing clients about their account status.
• Formalize payment arrangements and follow up until accounts are fully paid.
• Investigating and resolving account discrepancies.
• Handling outbound and inbound calls, often for appointment confirmations or follow-ups on inquiries.

Call Center Representative at VRI interviewing (2021-03 – 2021-11)

• Executed outgoing calls to potential survey candidates.
• Reported sign up participation results at the end of the day.
• Recorded candidate information into the company database.
• Addressed candidate requests to remove from the callers' list.
• Conducted interviews to qualify candidates for upcoming surveys.

Office Technician at Kent Helmick, OD, and Associates (2012-11 – 2015-10)

• Maintained updated patient records.
• Filed patient's charts alphabetically.
• Verified insurance coverage and copays.
• Scheduled exams and contact lens training.
• Recorded conversions from patient callbacks.
• Collected cash and credit payments for services.
• Handled patient callbacks to increase exam quota.
• Aided patients and staff with complaints and inquiries.
• Interacted with patients and vendors to promote services.
• Reviewed insurance authorization, benefit availability, and payments for services.
• Answered and directed incoming calls to the appropriate staff.
• Modified and entered patients' profile in the company database.
• Analyzed electronic database records for error correction and duplicates.
• Followed strict record management systems for paper and electronic files.
• Processed internal releases of information to improve data security and integrity.

High School Diploma – Del Sol High School