Customer Service and Inventory Associate at Mary Kay (2015-10 – Present)
- Maintain daily inventory log, scanning bar codes, organizing merchandise and perform daily item counts.
- Process customer returns, issuing receipts and email updates regarding orders.
- Prepare customer orders for shipment, inspecting the merchandise for any damage, packaging products and printing labels.
- Schedule beauty consultation appointments, distribute flyers to promote services and products.
- Order inventory upon the supervisor's request.
- Contact customers to collect product feedback.
- Assist with planning virtual and in person events.
- Operate company database to document all sales, including mass purchase orders and in person sales.
- Decorate conference rooms and work areas for parties.
- Collect and store inventory in the appropriate department.
- Transition packages onto the delivery trucks for shipment.
- Design flyers and party invitations for upcoming functions.
- Ensure products meet quality requirements prior to packaging.
- Screen phone calls for the independent business owner and sales director.
- Create memos, summaries, internal announcements, and spreadsheets.
- Administer selecting, packing, and shipping of merchandise for purchase orders.
Debt Collector/Customer Service Representative at LPG (2021-11 – 2022-09)
- Contacting debtors to secure payments, setting up payment plans, and offering settlement options.
- Enrolling clients into a debt resolution program to help pay off their debt.
- Informing clients about their account status.
- Formalize payment arrangements and follow up until accounts are fully paid.
- Investigating and resolving account discrepancies.
- Handling outbound and inbound calls, often for appointment confirmations or follow-ups on inquiries.
Call Center Representative at VRI interviewing (2021-03 – 2021-11)
- Executed outgoing calls to potential survey candidates.
- Reported sign up participation results at the end of the day.
- Recorded candidate information into the company database.
- Addressed candidate requests to remove from the callers' list.
- Conducted interviews to qualify candidates for upcoming surveys.
Office Technician at Kent Helmick, OD, and Associates (2012-11 – 2015-10)
- Maintained updated patient records.
- Filed patient's charts alphabetically.
- Verified insurance coverage and copays.
- Scheduled exams and contact lens training.
- Recorded conversions from patient callbacks.
- Collected cash and credit payments for services.
- Handled patient callbacks to increase exam quota.
- Aided patients and staff with complaints and inquiries.
- Interacted with patients and vendors to promote services.
- Reviewed insurance authorization, benefit availability, and payments for services.
- Answered and directed incoming calls to the appropriate staff.
- Modified and entered patients' profile in the company database.
- Analyzed electronic database records for error correction and duplicates.
- Followed strict record management systems for paper and electronic files.
- Processed internal releases of information to improve data security and integrity.
