Athira Ashok
Receptionist
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About
Results-driven Sales and Client Relationship Professional with experience in banking, insurance, immigration services, and travel & tourism. Proven ability to drive revenue growth, manage client portfolios, and deliver high-quality customer service. Skilled in lead generation, tele-calling, and conversion strategies with a strong focus on achieving sales targets. Adept at handling client queries, coordinating with stakeholders, and maintaining compliance with industry standards.
Experience
Receptionist cum Tele Caller at Travel & Tourism Company (2025-01 – Present)
- Managed front desk operations and handled high-volume inbound and outbound calls for travel inquiries
- Generated leads and converted customer inquiries into bookings, contributing to revenue growth
- Provided information on travel packages, visa services, and tour itineraries, enhancing customer satisfaction
- Maintained customer databases, tracked follow-ups, and ensured timely communication
- Coordinated with operations and sales teams to ensure seamless service delivery
- Resolved client issues efficiently, improving overall customer experience and retention
Immigration Advisor at Immigration Services Company (2024-01 – 2025-12)
- Assisted clients with UAE visa applications including visit, employment, dependent, and residence visas
- Coordinated with government authorities to track application status and approvals
- Maintained accurate documentation and ensured compliance with immigration regulations
- Guided clients on visa processes, improving application success rates and customer satisfaction
Senior Relationship Manager at Ageas Federal Life Insurance (Federal Bank) (2023-01 – 2024-12)
- Drove life insurance sales through banca channels, consistently achieving sales targets
- Managed relationships with bank partners to enhance product penetration and revenue growth
- Led and mentored sales teams, improving performance and productivity
- Conducted training sessions for bank staff on insurance products and sales techniques
- Analyzed market trends to identify business opportunities and optimize sales strategies
Business Development Executive at Info Park (2022-01 – 2023-12)
- Identified and developed new business opportunities through lead generation and client acquisition
- Built and maintained strong client relationships, improving retention and repeat business
- Conducted market research to support strategic planning and business growth
- Delivered sales presentations and proposals, successfully closing deals
- Monitored sales performance metrics and optimized strategies to meet targets
Education
Bachelor of Commerce in Commerce – University of Calicut (2017-01 – 2020-12)
