Avelino Guerra
10+ Years Resolving Customer & Operational Challenges • Zero-Incident, Zero-Infraction Track Record • Bilingual (English/Spanish) • Remote-Ready
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About
Dependable, customer-focused professional with 10+ years of experience resolving problems, communicating clearly under pressure, and building trust with customers, clients, and teams — across commercial driving, delivery/customer support, in-home care, and retail leadership. Proven track record of de-escalating customer concerns, troubleshooting issues in real time, and maintaining a zero-accident, zero-infraction record throughout. Remote-ready with frequent use of Slack, Zoom, and Google Workspace.
Bilingual (English/Spanish), pursuing a bachelor's in history and political science. Actively seeking remote-friendly customer service and support roles.
Experience
In-Home Support Specialist - Zelano Healthcare LLC - Corinth, TX
(2024-09)
- Provide in-home personal care and daily living support — bathing, dressing, mobility assistance, medication reminders — under individualized care plans, building trusted relationships with clients and families.
- Monitor and report condition changes to care coordinators clearly and confidentially, ensuring continuity of care and accurate documentation.
Independent Delivery Contractor - UPS (Seasonal) / Spark / Flex - Dallas, TX
(2021-03)
- Resolve customer delivery issues professionally and de-escalate concerns in real time to protect customer satisfaction ratings, while safely operating delivery vehicles for timely, accurate delivery of packages and groceries.
- Handle independent problem-solving on the road — rerouting around access issues, troubleshooting failed deliveries, and reporting outcomes accurately without direct supervision.
Supply Chain Operations Driver - H-E-B - Plano, TX
(2025-06 - 2026-06)
- Resolved delivery and access issues in real time across 10+ stops per overnight shift, communicating professionally with warehouse, e-fulfillment, and store staff to maintain a ~96% on-time delivery rate with zero safety incidents.
- Managed route planning, cargo handling, and delivery documentation; completed DOT-compliant pre- and post-trip inspections with full accuracy every shift.
- Verified inbound shipments against invoices and logged inventory via RF scanners; applied FIFO rotation for perishable goods.
Regional Delivery Driver / Coordinator - F.C. Ziegler - Farmers Branch, TX
(2017-02 - 2021-05)
- Managed a statewide Texas delivery route covering 200+ client accounts (churches and religious institutions), maintaining consistent communication and on-time, precise service on a rotating weekly/monthly schedule.
Operations Manager - Dollar Tree - Denton, TX
(2014-06 - 2017-02)
- Served as Front-End Manager overseeing registers and cashiers, directly resolving customer concerns and ensuring a positive checkout experience for a high-volume retail store generating approximately $1M in annual revenue.
- Scheduled and led a team of 20+ associates; set stocking standards and managed DC shipments and online order fulfillment; led weekly planning sessions setting team tasks and goals.
Driver Foreman - Carte Blanche - Flower Mound, TX
(2011-03 - 2014-06)
- Led loading and unloading operations and operated 24–26 ft box trucks for timely multi-stop deliveries, minimizing risk and damage.
Education
Bachelor of Arts - History & Political Science - University of Maine at Presque Isle (2025-02)
High School Diploma - Roma High School (2010)
