Ball Litty

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional Certificate. 5+ years in retail and customer service have led to developed skills in troubleshooting, communication, and problem-solving.

Franchise Support / Administrative Assistant at Cyberpunk Americana (2019-03 – Present)

• Managed incoming phone calls from potential franchisees, answering questions and providing clear information about the trademark and business requirements.
• Scheduled and coordinated follow-up calls, helping streamline communication between interested partners and the business owner.
• Maintained a simple tracking system (spreadsheets or notes) to organize inquiries, contact details, and next-step actions.
• Assisted in preparing and sending franchise information packets, ensuring accuracy and timely delivery.
• Helped screen potential franchise candidates by gathering basic information and documenting their interest level.
• Provided customer-service support by resolving basic questions and directing more complex inquiries to the business owner.
• Supported administrative tasks such as updating documents, organizing files, and keeping franchise materials current.
• Contributed to early franchise expansion efforts by helping manage communication flow and improving response times.

Assistant Manager at Vitamin Shoppe (2016-06 – 2018-07)

• Conducted management duties, delegated tasks, conducted interviews.
• Oversaw staff, handled shipments, inventory, point of sale systems
• Open and closed store in a timely fashion

Certificate in Google IT Support Professional Certificate – Merit America (2026-08 – 2026-08)

Training in Data Analysis training – Master School (2026-01 – 2026-05)