Barbara Leverett

Dependable, adaptable, and service-oriented professional with extensive experience in customer support, issue resolution, real-time communication, and detailed documentation. Proven track record of managing multi-task environments, onboarding and training team members, and maintaining high customer satisfaction standards. Highly skilled in leveraging digital platforms and POS technology to streamline workflows.

Lead Front-of-House (FOH) Crew at Potato Hut / On A Stick (2026-04 – Present)

• Lead front-of-house customer interactions in high-volume, fast-paced environments during nationwide event circuits.
• Train, onboard, and guide temporary staff on workflow procedures, quality standards, and customer engagement.
• Configure and troubleshoot (POS) systems, Wi-Fi connections, and customer service stations.
• Resolve customer issues in real-time, maintain accurate inventory tracking, and streamline operational setup and breakdown.

Shipping and Receiving Clerk at Aerotek (2026-01 – 2026-03)

• Adapted rapidly to multiple short-term site assignments, fulfilling client workflows and production goals.
• Verified freight documentation, packing slips, and shipment details against digital records to ensure 100% data accuracy.

Debris Removal Monitor at TETRA Technologies, Inc. (2025-08 – 2025-11)

• Served as a field observer monitoring, documenting, and auditing cleanup operations following disaster recovery efforts.
• Maintained thorough digital records, load logs, and compliance reports to ensure project accountability.
• Communicated daily updates and site reports with supervisors, field crews, and agency stakeholders.

Personal Shopper & Delivery Driver at Instacart / Shipt (2023 – Present)

• Fulfill customer orders using mobile app technology, maintaining clear communication regarding substitutions, inventory availability, and order status.
• Manage time-sensitive routes and delivery schedules while prioritizing order accuracy and high customer ratings.

Team Trainer / Cashier at Tacala (Taco Bell) (2023-06 – 2026-04)

• Processed customer orders via drive-thru and front counter, resolving order issues efficiently to uphold service speeds and customer satisfaction.
• Onboarded and trained new employees on register software, customer service standards, and operational guidelines.
• Managed register reconciliation, cash drawer balancing, and inventory stock tracking twice weekly.

Delivery Driver at Pizza Hut / Domino's (2023 – 2025)

• Managed delivery logistics independently, navigating high-volume shifts while delivering positive customer touchpoints.

Wait Staff / Shift Leader at Lulu's Bakery & Cafe (2016-08 – 2021-05)

• Directed floor coverage and team workflows as a Shift Leader, assisting guests and de-escalating customer issues in a high-density setting.
• Trained new waitstaff on service excellence, POS navigation, and section management.

Porter / Sales Associate at Planet K Gifts (2012 – 2016)

• Provided direct customer assistance, product recommendations, and sales support.
• Performed stock inventory audits and managed multi-location merchandise transfers.

Seasonal File Clerk at Internal Revenue Service (2008 – 2012)

• Opened, processed, and categorized confidential tax documentation with high accuracy during peak operational periods.

High School Diploma – Providence Christian Academy