Kairos Dervaes
Lead Manager & Front of House
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About
Customer-focused professional with hands-on, high-volume service experience spanning restaurant management, front-of-house hospitality, public safety, and youth program support. Comfortable managing competing priorities, resolving guest concerns calmly, and communicating clearly across phone, chat, and in-person channels. Independently runs a multi-line small business, with strong self-management skills well suited to a remote role.
Experience
Lead Manager & Front of House - 302 Local Speakeasy and Tokyo Steakhouse - Rehoboth Beach, DE
(2022-01 - 2024-12)
- Managed day-to-day front-of-house operations across two restaurant concepts, including staffing, scheduling, and guest flow
- Acted as primary point of contact for guest concerns, resolving complaints and service issues quickly while protecting the guest experience
- Handled reservations, seating, order accuracy, and payment processing during high-volume shifts
- Trained and supervised staff on customer service standards, ensuring consistent quality across both venues
Lifeguard - Rehoboth Beach - Rehoboth Beach, DE
(2022-01 - 2024-12)
- Maintained constant guest safety awareness across a high-traffic public area, monitoring behavior and responding immediately to emergencies
- Communicated safety policies clearly and calmly to the public, including in high-stress situations
Customer Support - High School Arts Program
(2020-01 - 2022-12)
Provided two years of ongoing customer/participant support for a school-run arts program, fielding questions and coordinating with students and families
Founder - Kairös Ventures - Rehoboth Beach, DE
(2023-01)
Independent creative and product business
- Independently manages multiple concurrent business lines end to end, including client-facing communication, planning, and scheduling
- Writes all business and client-facing documents in-house, from proposals to brand communications
Education
Associate's Degree - Business & Marketing - University of Delaware, Wilmington University, and Southern New Hampshire University
High School Diploma - Cape Henlopen High School (2022-01)
