Bassem Mahmoud

A results-driven professional with a strong passion for continuous growth and learning. I've built experience across diverse industries, which has sharpened my ability to adapt quickly to new markets, challenges, and business environments. I bring strong problem-solving and analytical skills, a proactive approach to identifying opportunities, and a natural ability to build relationships and drive results in fast-paced settings.

Business Development Manager at FlairsTech (2025-07 – Present)

• Spot and pursue new business opportunities that align with company goals
• Build and maintain long-term relationships with clients, partners, and vendors
• Lead negotiations and close deals that benefit both sides
• Research the market to spot gaps, trends, and competitor moves
• Set targets for the team and track performance against them
• Coach, mentor, and support the team's growth and day-to-day work
• Assign tasks and manage workload across the team
• Work closely with sales, marketing, and product teams to align efforts
• Represent the company at meetings, events, and industry gatherings
• Report progress and results to senior management

Business Development Expert at FlairsTech (2025-01 – 2025-06)

• Identify and pursue new business opportunities through market research, networking, and outreach
• Build and maintain strong relationships with potential and existing clients
• Develop and execute strategic plans to meet or exceed sales targets
• Conduct presentations, product demonstrations, and negotiations with clients
• Collaborate with the marketing team to create effective sales campaigns and materials
• Stay up-to-date with industry trends, competitor activities, and market conditions
• Prepare and deliver regular sales reports and forecasts to management
• Attend industry events, conferences, and networking opportunities to promote the company
• Work closely with internal teams to ensure seamless delivery of products or services to clients

Senior International Travel Consultant at Flight Hub - Just Fly (2024-02 – 2025-01)

• TOP Achiever of the Calendar year of 2024
• Sales & Revenue Growth: I consistently exceed sales targets by leveraging upselling and cross-selling techniques, offering value-added services, and building trust with clients. My ability to close deals while maintaining high customer satisfaction sets me apart.
• Destination Expertise: I stay updated on global travel trends, visa requirements, and destination insights to provide clients with the most relevant and exciting options. My knowledge helps me create seamless and stress-free travel experiences.
• Relationship Building: I build strong, long-term relationships with clients, earning their trust and loyalty. Many of my clients return for repeat bookings and refer others to me.
• Vendor Collaboration: I maintain excellent relationships with airlines, hotels, tour operators, and local guides to secure the best rates, exclusive perks, and unique experiences for my clients.
• Problem-Solving: I handle last-minute changes, flight cancellations, and other travel disruptions with calm and efficiency, ensuring minimal impact on clients' plans.

Tier 3 Technical Support / Sales Specialist, Business Class Advanced Department at Optimum U.S (2023-01 – 2024-01)

• Providing prompt customer support with a friendly, patient, and professional attitude
• Memorizing the company's products and policies to accurately inform customers and identify upselling and cross-selling opportunities
• Completing customer insights reports and communicating them with the team, with notes and tips on how to achieve customer satisfaction
• Assigned delegate for the team that communicates the Key Performance Indicators and helps placing the action plans and preparing the coaching sessions
• Training new hires on the company's specific policies, procedures, and compliance guidelines
• Maintaining a 95% customer satisfaction over the past 2 years
• Actively upselling and cross-selling premium products and services based on customer needs and usage patterns
• Meeting and exceeding monthly sales targets and quotas while maintaining service quality standards
• Identifying customer pain points during support interactions and converting them into sales opportunities
• Building long-term customer relationships that contributed to repeat business and higher retention
• Collaborating with the sales team to align on pricing, promotions, and product positioning

Tier 2 Technical Support Specialist, Business Department at Optimum U.S (2022-01 – 2023-01)

• Provided Tier 2 technical support to small and medium-sized businesses, resolving complex hardware, software, and network issues
• Collaborated with clients to ensure minimal downtime and optimal system performance
• Utilized remote tools and diagnostics to troubleshoot and resolve incidents efficiently
• Demonstrated strong communication skills while delivering timely, customer-focused solutions
• Identified upselling and cross-selling opportunities during technical support interactions to promote relevant products and services
• Consulted with clients on system upgrades and add-on solutions that improved performance while driving additional revenue
• Met and exceeded monthly sales targets by converting support cases into upgrade and renewal opportunities
• Built strong client relationships that led to repeat business and increased account retention
• Worked closely with the sales team to align technical recommendations with pricing and promotional offers

Technical Support Specialist at Optimum U.S (2021-01 – 2022-01)

• Answering incoming calls
• Providing prompt customer support with a friendly, patient, and professional attitude
• Memorizing the company's products and policies
• Completing customer insights reports and communicating them with the team, with notes and tips on how to achieve customer satisfaction
• Identifying sales opportunities during inbound calls and upselling or cross-selling relevant products and services
• Meeting monthly sales targets and quotas while maintaining high call quality and customer satisfaction
• Converting customer inquiries into sales through consultative, needs-based conversations
• Building rapport with callers that contributed to repeat business and customer loyalty
• Collaborating with the sales team to stay aligned on current promotions and pricing

Billing Specialist at Optimum U.S (2020-01 – 2021-01)

• Resolved an average of 50+ customer billing inquiries daily, maintaining a 95%+ first-call resolution rate
• Processed payments and negotiated payment arrangements for past-due accounts, improving on-time collections
• Investigated and corrected billing discrepancies related to service packages, promotions, and rate plans, ensuring accurate account charges
• Educated customers on billing cycles, autopay enrollment, and payment options, increasing autopay adoption by 39%
• Consistently exceeded KPIs for average handle time (AHT), customer satisfaction (CSAT), and first-call resolution
• Identified upselling and cross-selling opportunities during billing calls, promoting relevant service packages and plan upgrades
• Met and exceeded monthly sales targets by converting billing conversations into plan upgrades and add-on sales
• Negotiated retention offers with at-risk customers, reducing churn while preserving revenue
• Built trust-based customer relationships that led to repeat business and higher account retention
• Coordinated with the sales team to stay current on promotions, pricing, and plan changes

Bachelor of Business in Accounting Department – Alexandria University (2019)