Lara Saenz

Results-driven healthcare and business operations professional with a Master's degree in Health Care Administration, 15 years of clinical experience as a Medical Assistant, and 5 years of experience as a Business Analyst and Coordinator. Skilled in healthcare technology, business operations, workflow optimization, and cross-functional collaboration. Proven ability to bridge communication gaps between clinical, operational, and technical teams while providing exceptional administrative and operational support.

Recognized for strong communication skills, analytical problem-solving, and a collaborative, professional approach. Experienced in supporting system implementations and integrations, data analysis, workflow evaluation, reporting, and process improvement initiatives that enhance operational efficiency, customer satisfaction, and organizational performance.

Data Analyst (Contractor) at Lovu

• Enter patient data while supporting workflow analysis and process improvement initiatives.
• Utilize Google Workspace extensively to support cross-functional collaboration, reporting, and data analysis.
• Assist with maintaining accurate documentation and improving operational efficiency.

Physician Business Manager at Contact Management

• Oversaw financial management, cost-benefit analysis, ROI opportunities, and stakeholder mapping for more than 30 physician offices, supporting acquisitions and affiliate operations.
• Managed healthcare IT system implementations, including EMR/EHR systems, billing platforms, and Salesforce integrations across 40 clinics while ensuring compliance with clinical workflows and regulations.
• Managed purchase orders, invoices, vendor contracts, and budget tracking to support accurate financial reporting and cost control.
• Leveraged Salesforce, ECW, Smartsheet, HubSpot, Gong, Excel, Tableau, and Power BI to monitor clinical trends, manage data analytics, and support strategic business initiatives.
• Delivered executive-level business reviews and stakeholder presentations while collaborating with cross-functional teams to provide tailored solutions for providers and leadership.
• Assisted in establishing governance structures, operational workflows, and revenue cycle processes from inception through go-live.
• Directed joint venture and spinout projects by developing governance structures and operational workflows.
• Facilitated executive steering committee meetings by providing project updates, risk assessments, and actionable recommendations to leadership.

Utilization Review Coordinator at WellMed Medical Management

• Designed and maintained weekly reports containing patient data, quality metrics, provider documentation, and clinic-specific insights used by physicians and directors to monitor performance and outcomes.
• Served as a liaison between clinical staff, directors, and medical leadership to ensure alignment on productivity goals, reporting accuracy, and HEDIS initiatives.
• Trained staff and leadership on interpreting and utilizing performance reports, improving adoption and ensuring timely completion of departmental goals.
• Collaborated with physicians, nurses, and clinical stakeholders to analyze workflows, identify inefficiencies, and improve patient care delivery and operational performance.
• Led meetings with structured agendas, maintained documentation, and ensured follow-through on project initiatives.
• Supported organizational change management initiatives and promoted adoption of new systems with minimal operational disruption.

Clinical Analyst / Auditor at WellMed Medical Management

• Conducted audits of clinical operations while maintaining strict confidentiality and ensuring compliance with CMS guidelines and industry standards.
• Streamlined audit workflows, reducing processing time while improving report accuracy and usability.
• Maintained communication with market teams and medical directors across San Antonio and Austin to ensure clarity in audit expectations and productivity goals.
• Trained staff and leadership on interpreting audit findings and implementing process improvements.
• Maintained documentation related to market performance, patient outcomes, and clinic productivity to support leadership decision-making.
• Utilized Smartsheet, Tableau, and Microsoft Project to improve project transparency, accountability, and real-time tracking.

Analyst / Auditor at Robert Half Contract

• Audited clinical operations while ensuring compliance with CMS guidelines and maintaining confidentiality.
• Improved audit workflows, reducing engagement time and increasing reporting accuracy.
• Maintained documentation on market performance and patient outcomes to support data-driven decision-making.
• Leveraged Smartsheet, Tableau, and Microsoft Project to enhance transparency and operational tracking.

Clinical Manager at Ear Institute of Texas

• Maintained strict confidentiality regarding HR records and sensitive internal communications.
• Delivered exceptional customer service by resolving client inquiries and implementing feedback-driven service improvements.
• Managed purchase orders, invoices, vendor relationships, and procurement processes while ensuring budget compliance.
• Streamlined filing systems and inventory management processes to improve operational efficiency.
• Conducted interviews, onboarded new employees, and facilitated communication between leadership and staff.
• Coordinated schedules, meetings, and events to support organizational efficiency and collaboration.

Authorization Coordinator / Specialist at Centene

• Improved interdepartmental communication and authorization tracking processes, contributing to faster response times and improved provider satisfaction.
• Collaborated with physicians and specialists to gather documentation and ensure timely submission of prior authorization requests.
• Maintained compliance with HIPAA and government regulations while verifying eligibility, coverage, and documentation accuracy.
• Consistently exceeded productivity benchmarks through proactive problem-solving and accountability.
• Served as a liaison between clinical teams and leadership by identifying process issues and recommending workflow improvements.

Master of Arts in Health Care Administration – University of Arizona Global Campus

Bachelor of Arts in English Language and Literature – Ashford University

Technical Degree in Medical Assisting and Phlebotomy