Customer Service Professional | Writer
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Hi everyone! I'm a seasoned customer service professional with over 10 years of experience delivering exceptional support across fast-paced, high-pressure environments. I specialize in creating positive, memorable interactions that leave guests and clients feeling truly valued.
If you're looking for someone who blends professionalism with heart, I’d love to help you build something excellent. Let’s make your customers feel seen, heard, and supported.
📩 Message me today to get started
With over a decade of experience in the hospitality industry across Washington D.C. and National Harbor, I’ve built a reputation for delivering exceptional guest service and resolving high-pressure situations with professionalism and empathy. My background includes restaurant management, inventory oversight, and direct customer engagement—often turning escalated moments into lasting impressions of gratitude and loyalty.
In parallel, I’ve cultivated a 20-year journey as a writer, beginning with song lyrics and evolving into poetry and short stories. My work spans all genres, and I specialize in crafting immersive narratives that resonate deeply with readers. I type 70+ words per minute and bring both speed and creativity to every project.
Currently pursuing a B.S. in Computer Science with a focus on web development and AI, I’m expanding my technical toolkit to include:
B.S. in Computer Science, 2027 (IN PROGRESS)
