Beeter Tsuung

Detail-oriented operations and financial processing professional with experience supporting accounts payable operations, document management, claims research, customer account management, and records processing within utility, healthcare, and insurance environments. Proven ability to manage high-volume workloads with accuracy while maintaining compliance with internal procedures and documentation standards. Experienced in invoice reconciliation, records validation, vendor communication, claims documentation research, customer support, and cross-functional collaboration.

Recognized for analytical problem-solving, process efficiency, and rapid advancement into specialized document research responsibilities.

Document Research & Claims Specialist - AAA - Copell, TX

(2024-07)

• Promoted within 7 months from Records Management Specialist into a specialized claims documentation and research role based on performance and operational accuracy.
• Research claims-related documentation and provide supporting records for adjusters and internal claims teams.
• Analyze documentation requests and identify appropriate claim files, historical records, and supporting documentation.
• Collaborate with adjusters and operational departments to support claims investigations and documentation workflows.
• Review, organize, validate, and process sensitive documentation while maintaining confidentiality standards.
• Utilize internal systems and document repositories to locate, verify, and deliver required records.
• Prioritize high-volume documentation requests while maintaining strong attention to detail and turnaround standards.
• Escalate incomplete or missing documentation issues when necessary to support claims resolution.

Records Management Specialist / Processing Specialist - AAA - Copell, TX

(2024-07)

• Processed and validated high volumes of digital records and incoming documentation with a strong emphasis on accuracy and compliance.
• Utilized Kofax and document management systems to review, classify, index, and validate records.
• Consistently processed approximately 500–600 documents per hour against a departmental productivity goal of 400 documents per hour.
• Participated in the MIRR document research team to retrieve requested documentation for member-facing agents and insured parties.
• Utilized systems including ICON, PEPSC, and Image Viewer to support records verification and retrieval activities.
• Maintained document integrity and ensured proper categorization of sensitive records.
• Assisted with issue resolution and escalated discrepancies or incomplete documentation when required.
• Supported operational workflows in a high-volume processing environment.

Accounts Payable / Invoicing Specialist - Oncor Electric Delivery - Remote

(2022-04 - 2023-12)

• Reviewed invoices for accuracy, appropriate documentation, and required approvals prior to payment processing.
• Processed invoices using SAP and ACIS while maintaining compliance with company financial procedures.
• Performed high-volume invoice processing for PO and non-PO invoices.
• Executed 3-way match verification involving purchase orders, invoices, and goods receipts.
• Processed expense invoices utilizing GL codes and departmental cost center allocations.
• Managed and reviewed large datasets by comparing invoices against internal systems and supporting documentation.
• Validated documentation authenticity through third-party systems and manual phone verification.
• Reconciled vendor statements and researched discrepancies to resolve payment issues.
• Collaborated with vendors and internal departments to obtain required documentation and respond to invoice inquiries.
• Maintained strong attention to detail while supporting financial operations in a fast-paced remote environment.
• Assisted with documentation tracking and compliance-related verification activities.
• Supported efficient invoice workflow processing and issue resolution.

Account Manager / Customer Technical Support Specialist - MedHab LLC - Arlington, TX

(2019-12 - 2023-03)

• Managed customer accounts and provided technical support for medical alert devices and related services.
• Responded to customer inquiries via phone and email in a timely and professional manner.
• Assisted customers with troubleshooting, account setup, product guidance, and issue resolution.
• Resolved an average of 20+ customer technical support issues per day.
• Supported customers with account retrieval, activation, and technical troubleshooting.
• Collaborated with product development and support teams to identify recurring technical issues.
• Contributed to a 25% reduction in customer escalations through issue identification and process support.
• Documented customer interactions, resolutions, and account activity within CRM and ticketing systems.
• Utilized Freshworks and internal knowledge base systems to resolve customer concerns.
• Supported internal team members by identifying effective solutions and troubleshooting methods.
• Participated in software testing and ongoing product training initiatives.
• Maintained positive customer relationships through strong communication and account management support.