Benedicta Gutierrez

Results-driven Assistant Property Manager with 9 years of progressive experience at Post Brothers, including 3 promotions from Concierge to Resident Relation, Resident Relations Manager, and Assistant Property Manager. Experienced in resident relations, lease administration, rent collections, maintenance coordination, inspections, vendor coordination, and property operations. Strong understanding of housing laws and fair housing practices, with a proven ability to resolve resident concerns, support teams, improve resident satisfaction, and maintain smooth daily operations.

Assistant Property Manager - Post Brothers - North Bergen, NJ

(2022-09)

• Follow up on delinquent tenants and coordinate collection procedures.
• Coordinate move-ins and move-outs, ensuring smooth transitions for residents and the property management team.
• Handle tenant complaints promptly and coordinate repairmen and support services.
• Complete final move-out walk-throughs and identify required repairs.
• Resolve tenant conflicts involving noise, encroachments, and parking.
• Maintain accurate resident correspondence and provide responsive customer service.
• Reduce vacancy rates through open houses and social media marketing.
• Streamline rent collection processes to improve cash flow and reduce delinquencies.
• Improve property appearance and safety through inspections and coordinated maintenance.

Resident Relations Manager - Post Brothers - North Bergen, NJ

(2021-08 - 2022-09)

• Assessed market trends and competitor offerings and recommended service and amenity adjustments.
• Trained new staff on property policies and procedures.
• Organized community events to promote resident engagement.
• Maintained resident interaction records and followed up on outstanding issues.
• Enhanced resident satisfaction through personalized solutions and professional conflict resolution.

Resident Relation - Post Brothers Apartments - North Bergen, NJ

(2020-06 - 2021-08)

• Resolved resident complaints with empathy and professionalism.
• Handled escalated calls and found satisfactory resolutions for residents and the company.
• Supported the leasing team in maintaining presentable model apartments.
• Supported the Concierge team and General Manager with daily operations.

Concierge - Post Brothers Apartments - North Bergen, NJ

(2017-05 - 2020-06)

• Provided exceptional customer service and assisted guests with special requests.
• Resolved issues through active listening, conflict resolution, and effective communication.
• Maintained the concierge book and provided local information.
• Managed multiple tasks while maintaining professionalism and efficiency.
• Addressed inquiries by phone, email, and in person.

Concierge - Planned Companies - Fort Lee, NJ

(2011-02 - 2017-04)

• Assisted guests with special needs and requests.
• Provided exceptional customer service and fostered an inclusive environment.
• Resolved issues through active listening, conflict resolution, and communication.
• Maintained the front desk concierge book and provided local information.

Unarmed Security Guard - Planned Companies - Fort Lee, NJ

(2014-03 - 2016-03)

• Completed building and grounds patrols to identify concerns.
• Assisted visitors with directions, questions, and requests.

Property Manager - Real Estate - Center For Real Estate Education (2023-07)

Real Estate License - Real Estate - Center For Real Estate Education (2021-07)

High School Diploma - Dickinson High School (2007-06)