Benjamin Alexander

Transportation and operations leader with 10+ years of experience in multi-site last-mile delivery, dispatch, fleet maintenance, third-party carrier networks, and workforce leadership. Skilled in driver supervision, vendor management, vehicle readiness, operational analytics, employee development, and process improvement.

Dispatch Operations Manager - Pull-A-Part - Atlanta, GA

(2026-07)

• Lead multi-location dispatch and remote contact center operations supporting 35 locations and 110+ third-party vehicle haulers; oversee pickup scheduling, carrier coordination, and service recovery.
• Analyze Verint inbound and outbound call activity, service levels, agent productivity, attendance, and staffing to identify performance gaps and prioritize corrective actions.
• Improved service levels from the low-80% range to approximately 95% within six weeks through coaching, workflow changes, and accountability.
• Reduced daily returned quotes by more than 50% through focused follow-up, root-cause analysis, and process improvements.
• Coordinate agent and supervisor schedules, shift coverage, workload allocation, and performance coaching for distributed teams.
• Develop dispatch SOPs, reporting routines, and escalation procedures; collaborate with stores, haulers, IT, and leadership to resolve service issues.
• Lead hauler mobile application rollout, including training coordination, stakeholder communications, adoption tracking, and equipment returns.

Last Mile Delivery Manager - Empire Auto Parts - Georgia / Alabama Region

(2022-11 - 2026-06)

• Directed same-day and next-day delivery operations across a distribution center and satellite facilities, leading 50+ drivers and a fleet of 40+ vehicles.
• Owned daily fleet readiness and maintenance decisions; reviewed Holman maintenance and driver MVR reports, evaluated findings, and determined operational actions.
• Coordinated repairs and vendor relationships, including decisions to remove vehicles from service and return them to operations.
• Managed staffing, route coverage, overtime, safety, service recovery, vehicle utilization, and delivery performance using Geotab and operational dashboards.
• Led driver coaching, onboarding, performance reviews, and standardized training to improve safety and service consistency.
• Supported multi-site Descartes routing deployment; developed SOPs and standardized dispatch and delivery reporting.

Driver Supervisor / Multi-Site Operations - Empire Auto Parts - Georgia / Alabama Region

(2021-11 - 2022-11)

• Supervised transportation operations across five satellite locations and 30+ drivers, coordinating schedules, dispatch coverage, workload balancing, and customer service.
• Improved on-time delivery approximately 15% and reduced preventable safety incidents more than 25% through coaching, route discipline, and telematics review.
• Monitored driver performance, safety, route execution, and fleet readiness; resolved delivery exceptions and escalated maintenance issues.
• Developed employees through onboarding, coaching, and consistent operating standards; earned promotion to regional management.

Driver/Training Supervisor - DHL Express / Standard Delivery - Atlanta, GA

(2018-05 - 2021-11)

• Supervised delivery operations involving up to 100 drivers serving residential customers in transit vans and commercial customers using box trucks and tractor-trailer equipment.
• Coordinated driver assignments, service execution, workforce performance, and operational readiness across residential and commercial delivery activity.
• Shared fleet maintenance responsibilities with other supervisors for transit vans, 16-foot and 26-foot box trucks, and 53-foot tractor-trailer equipment.
• Worked with Mike Albert Fleet Solutions to coordinate repairs, determine when vehicles should be removed from service, and maintain fleet availability.
• Built relationships with local repair vendors and helped additional service providers establish Mike Albert accounts.
• Led driver onboarding, new-hire orientation, Smith System safety instruction, classroom and field coaching, skills assessments, and targeted retraining.
• Developed training schedules, instructional materials, and standardized processes to support driver readiness, safety, and service quality.

Warehouse Supervisor - Fayetteville Citizen Newspaper - Fayetteville, GA

(2015-01 - 2018-05)

• Supervised, scheduled, trained, and assigned daily work for 60+ warehouse and distribution employees in a deadline-driven operation.
• Coordinated dispatch readiness for 45+ delivery drivers, balancing staffing, production priorities, outbound staging, and route departures.
• Improved warehouse operational efficiency by 42% through workflow redesign, task ownership, and process standardization.
• Oversaw daily handling, staging, and distribution of more than 25,000 newspapers while maintaining accuracy and on-time dispatch.
• Monitored labor allocation, throughput, productivity, and bottlenecks; adjusted assignments to maintain daily deadlines.
• Coached employees on safety, quality, and procedures; partnered with delivery teams to resolve distribution exceptions.

Associate Degree - Southern Crescent Technical College