Crew Member - Chipotle Restaurant - Lake Wylie, SC
(2026-08)
- Prepared and cooked food according to company recipes, food-safety standards, and quality procedures.
- Operated the grill and assisted with food preparation, portioning, and restocking ingredients.
- Interacted with customers, answered questions, took orders, and provided friendly, efficient service.
- Assembled customer orders accurately and promptly while maintaining a clean, organized work area.
- Collaborated with team members to support smooth restaurant operations during busy periods.
- Followed sanitation, hygiene, and workplace-safety procedures while handling food and equipment.
Warehouse Operations Associate - Amazon Fulfillment Center - Charlotte, NC
(2023-10 - 2025-08)
- Processed approximately 12,000–20,000 incoming packages weekly by categorizing, sorting, labeling, and routing merchandise to the appropriate distribution centers.
- Maintained accurate package and inventory information while following established procedures for product handling, tracking, and dispatch.
- Investigated and resolved package-handling discrepancies, reducing handling errors by 25% and helping protect shipment integrity.
- Collaborated with cross-functional teams to improve workflow, communication, and tracking procedures, contributing to a 20% reduction in misdirected parcels.
- Organized merchandise and verified labels to support accurate, timely deliveries and compliance with company standards.
- Worked effectively in a high-volume environment requiring frequent standing, walking, lifting, repetitive movement, attention to detail, and strict adherence to safety procedures.
- Adapted quickly to changing priorities while maintaining productivity and accuracy.
Associate Pastor - Christ the King Church - Charlotte, NC
(2013-11 - 2023-08)
- Provided personalized service and support to individuals and families by listening carefully, identifying needs, answering questions, and recommending appropriate resources.
- Resolved sensitive customer and community concerns through active listening, calm communication, problem-solving, and conflict-resolution techniques.
- Recruited, trained, and coordinated more than 75 paid and volunteer staff members, establishing clear expectations and maintaining consistent service standards.
- Recruited and trained more than 30 care team members to provide reliable support in hospitals, hospices, and homes.
- Planned and coordinated programs, events, resources, and logistics while managing multiple priorities and deadlines.
- Prepared customized educational and support materials for community groups, increasing participation and engagement by approximately 75%.
- Maintained organized records, schedules, communications, and operational information for ongoing programs and activities.
- Communicated clearly with diverse audiences in person, by phone, and in writing.
Administrative Assistant / Pastoral Intern - Saint Matthew Lutheran Church - Walnut Creek, CA
(2010-02 - 2013-09)
- Coordinated supply orders, vendor communications, scheduling, and front-desk coverage for a 20-person organization.
- Maintained accurate databases, records, appointment schedules, and administrative files using multiple computer systems.
- Implemented a tracking system for supplies and staffing that improved scheduling accuracy and information flow by 33%.
- Assisted with purchasing, procurement, meal preparation, and logistics for mission trips serving approximately 100 participants.
- Responded to questions from employees, vendors, visitors, and community members in a professional and service-oriented manner.
- Managed competing priorities while maintaining accuracy, organization, and confidentiality.
Customer Service Representative - Golden Gate Ferry System - San Francisco, CA
(2009-01 - 2011-06)
- Assisted customers in person by answering questions, explaining fare and service options, and providing accurate information.
- Processed ticket sales and customer transactions accurately in accordance with established procedures.
- Managed opening and closing responsibilities, cash-handling activities, inventory control, and point-of-sale operations.
- Improved customer satisfaction by approximately 30% through attentive service, active listening, and timely resolution of customer concerns.
- Maintained an organized customer-service area and supported smooth daily operations in a fast-paced transportation environment.
- Used Amadeus Ferry Solutions and LocoMobi Smart City systems to support ticketing and operational processes.
Youth Director - Orinda Presbyterian Church
Youth Director - Good Shepherd Lutheran Church
Middle School Teacher - Long Beach Unified School District
