Jordan Stephenson

Customer-focused operations professional with 10+ years of experience supporting customer service, administrative operations, employee coordination, scheduling, documentation, inventory, and day-to-day business activities. Experienced in fast-paced environments requiring strong communication, attention to detail, problem solving, accurate recordkeeping, and the ability to manage multiple priorities.

Background includes coordinating teams, training employees, maintaining confidential information, supporting hiring and recruiting activities, resolving customer and account issues, and maintaining organized professional work environments. Proficient with Microsoft Office, Excel, Word, Google Workspace, electronic databases, and business systems.

Audio Visual Technician I at Smarter Systems (2025-01 – 2026)

• Coordinate equipment, materials, documentation, and onsite logistics to support successful completion of multiple projects.
• Communicate with clients, project teams, and coworkers to coordinate activities, address issues, and keep work moving toward established deadlines.
• Maintain accurate project records, daily field reports, equipment documentation, and time reporting.
• Manage equipment inventory, replacements, returns, and organization of work areas and materials.
• Follow established company procedures, safety requirements, and quality expectations while working with minimal supervision.
• Troubleshoot equipment and operational issues and identify appropriate solutions in fast-paced environments.
• Maintain professional, customer-focused communication while supporting onsite project activities.

Talent Scout at eHospitalHire (2024-04 – 2024-09)

• Coordinated recruiting activities with candidates and hiring managers while managing multiple assignments and deadlines.
• Conducted candidate communication through phone, email, and online channels while providing professional and responsive service.
• Maintained accurate applicant information, ATS records, documentation, and recruiting activity updates.
• Completed high-volume data entry and database updates while maintaining accuracy and confidentiality.
• Scheduled interviews and coordinated information between candidates and hiring teams.
• Supported recruiting processes by tracking activity, communicating requirements, and maintaining organized records.

Sourcing Specialist at Cielo (2022-07 – 2024-03)

• Collaborated with recruiters and hiring managers to support staffing needs, priorities, and deadlines.
• Maintained candidate information in ATS and internal databases while completing high-volume data entry and information verification.
• Prepared reports and tracked recruiting activity and performance metrics.
• Managed multiple assignments simultaneously while following established processes and documentation standards.
• Communicated with candidates and internal teams by phone and email to coordinate recruiting activities and resolve information needs.

Sourcing Specialist at HGS (2021-07 – 2022-06)

• Communicated with candidates by phone and email while providing professional and timely customer service.
• Scheduled interviews, completed candidate screening activities, and coordinated information between candidates and recruiting teams.
• Maintained accurate database records and completed detailed data entry and information verification.
• Managed competing priorities while meeting established procedures, deadlines, and quality expectations.
• Handled confidential candidate information in accordance with established processes.

Enrollment Specialist I at Anthem (2019-11 – 2021-06)

• Provided high-volume customer support regarding enrollment, eligibility, account information, and billing-related questions.
• Verified and updated customer records while maintaining accuracy and confidentiality.
• Researched and resolved enrollment system discrepancies and rejected transactions.
• Communicated professionally with customers while identifying issues and providing appropriate solutions.
• Followed established procedures and quality requirements while maintaining productivity and accuracy in a fast-paced environment.

Facility Coordinator at TOC (2018-02 – 2019-07)

• Supported daily operations in a busy healthcare environment while coordinating schedules, employees, physicians, patients, and outside representatives.
• Supervised and trained employees while providing guidance and support regarding daily responsibilities and procedures.
• Maintained clinical, office, and equipment inventory and addressed facility operational needs.
• Coordinated schedules and communicated changing priorities to help maintain efficient daily operations.
• Maintained accurate documentation and records while handling confidential information.
• Provided professional, customer-focused service in a fast-paced environment with multiple competing priorities.

Registrar at TOC / Crestwood Medical Center (2015-08 – 2018-02)

• Provided front-desk customer service in a high-volume healthcare environment.
• Registered customers/patients, verified demographic and insurance information, and resolved discrepancies.