Brandon Yau

Hello, my name is Brandon. I graduated with a Bachelor's Degree in Business management from the University of Illinois at Chicago. Currently, I work as a Welcome Desk Agent for W Chicago-Lakeshore, and I've had multiple job experiences in customer service and almost 2 years in the hospitality industry. I'm currently looking for jobs regarding to recruitment and business development due to my interests in these fields as well.

Welcome Desk Agent 04/2024 – Present

W Chicago - LakeShore Chicago, IL

• Creating a welcoming atmosphere for guests and colleagues alike
• Dealing with heavy volumes of check-ins and check-outs daily
• Being highlighted in showing high percentages for elite appreciation for three months consecutively
• Becoming the highest Marriott Bonvoy enroller for two months consecutively 
• Check-in/check-out hotel guests courteously and efficiently; processing payments based on established hotel procedures and provide information and assistance to all guests and visitors
• Handling cash transactions through different purchases and amenities

The Royal Sonesta Chicago Downtown Chicago, IL

• Creating a welcoming atmosphere for guests and colleagues alike
• Dealing with heavy volumes of check-ins and check-outs daily
• Work closely with Sales team to help manage room group resume reservations
• Offering upsell to raise guest scores and satisfaction
• Check-in/check-out hotel guests courteously and efficiently; processing payments based on established hotel procedures and provide information and assistance to all guests and visitors
• Handling cash transactions through different purchases and amenities

Starbucks Coffee Company Chicago, IL

• Monitor partner morale and performance and communicate with store manager
• Perform work that is routine and organized 
• Facilitated training for 5 new partners by helping them get accustomed to daily shift protocols and responsibilities
• Knowledgeable in crafting various beverages following the company’s recipes and ensuring customer satisfaction 
• Established strong relationships with customers to create repetitive business 

Basics Hair Salon Chicago, IL

• Enhanced knowledge of hair products to be able to accommodate client questions 
• Handled incoming and outgoing telephone calls with an overall customer satisfaction score of over 80% in 2017 and 2018 
• Operated a welcoming environment by greeting clients, signing them in, and seating them
• Performed a variety of administrative and clerical tasks 

B.S. in Business Management from University of Illinois at Chicago