Brandy Campos

Operations and training professional with progressive leadership experience at Amazon, including Driver Trainer, Process Assistant, Learning Trainer, and Warehouse Operations roles. Proven success training and mentoring employees, improving performance, coordinating daily operations, maintaining compliance, and supporting large teams in fast-paced environments. Recognized for leadership, employee development, process improvement, customer service excellence, and operational execution.

Delivery Driver Trainer at Amazon (2024-09 – Present)

• Train, coach, and evaluate new delivery drivers on safety, compliance, customer experience, and operational standards.
• Facilitate classroom and hands-on training programs to improve driver readiness and performance.
• Monitor driver performance and provide coaching that supports safety and productivity goals.
• Develop training materials and support continuous improvement initiatives.

Process Assistant at Amazon (2023-05 – 2024-09)

• Led daily operations for teams exceeding 100 associates in a high-volume fulfillment environment.
• Coordinated staffing, workflow distribution, inventory movement, and operational priorities.
• Assisted leadership with performance management, employee development, and operational reporting.
• Supported implementation of process improvements that increased efficiency and reduced errors.

Learning Trainer at Amazon (2023-03 – 2023-05)

• Delivered onboarding and operational training programs for new hires and existing associates.
• Facilitated safety, quality, and performance-focused learning sessions.
• Mentored employees and trainers to ensure consistency and compliance with company standards.

Warehouse Associate at Amazon (2021-10 – 2023-03)

• Supported inventory management, order fulfillment, shipping, receiving, and warehouse operations.
• Maintained productivity and quality standards while working in a fast-paced environment.

Receptionist at Team Gillman Honda North (2020-08 – 2021-09)

• Managed front-office operations, customer communications, scheduling, and administrative support.
• Created tracking systems and reports that improved organization and operational visibility.

Service Associate/Receptionist at Southfork Chrysler Dodge Jeep Ram (2019-02 – 2020-06)

• Coordinated service department communications, customer support, documentation, and transaction processing.

Department Manager / Customer Service at Walmart (2016-08 – 2019-01)

• Supervised department operations, inventory management, customer service, and employee support.

General Studies – Fallsburg Junior Senior High School