Cierra Alyssa

Versatile administrative professional with 8 years of experience in health & wellness operations, client service, and leadership. Skilled in managing schedules, coordinating workflows, and maintaining accurate reports while ensuring exceptional guest experiences. Adept at Microsoft 365, CRM/booking systems, and remote collaboration tools.

Experienced in team leadership but seeking an executive assistant, administrative or coordinator role that allows me to transfer my organizational and communication skills.

Multi-Center Manager/Certified Training Manager - European Wax Center - Tomball & Spring, TX

(2022-09)

• Oversee operations across two high-volume centers, including scheduling, payroll submissions, supply orders, and inventory reconciliation.
• Created Excel-based KPI tracking systems and weekly reporting dashboards to monitor team and location performance.
• Supported guest service desk operations by resolving escalations and maintaining a 98% positive feedback score.
• Increased key performance metrics, including retail conversion (+18%) and re-booking (+22%), by implementing training and process improvements.

Spa Coordinator - Woodhouse Day Spa - The Woodlands, TX

(2020-07 - 2022-01)

• Managed front desk scheduling and coordinated 200+ weekly appointments, including complex group bookings.
• Streamlined scheduling workflows, cutting booking time by 30% and boosting group revenue by 15%.
• Oversaw POS transactions, conducted inventory counts, and processed purchase orders, improving stock accuracy by 40%.
• Provided high-touch client service, sustaining a 4.8/5 guest rating.

Front Office Coordinator - Sona Med Spa - The Woodlands, TX

(2017-08 - 2020)

• Served as first point of contact for 100+ clients daily; processed intake paperwork and updated digital records accurately.
• Scheduled provider calendars, optimized client flow, and handled a multi-line phone system efficiently.
• Introduced a new filing system that reduced record retrieval time by 50%.
• Trained new hires on front desk processes, customer service, and software systems.

Esthetician License - Milan Institute (2026-08)

Associate's Degree - Lone Star College (2019 - 2021)

Diploma - Klein Collins High School (2017)