Brian Castillo
Results-driven operations and team leader with experience supervising staff, improving workflows, and driving performance in fast-paced environments
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About
Results-driven operations and team leader with experience supervising staff, improving workflows, and driving performance in fast-paced environments. Proven ability to lead teams, manage daily operations, and deliver strong customer experiences while meeting business goals. Seeking a management-level role where leadership, organization, and problem-solving skills can drive measurable success.
Experience
Banker at Chase Bank (2024-08 – Present)
Delivered high-quality customer service in a fast-paced environment. Support daily operations including transactions, inventory, and organization. Recognized for reliability, teamwork, and strong work ethic. Took on additional responsibilities, leading to leadership opportunities.
- Cash handling, deposits, withdrawals, card ordering, on the teller line
- Opened accounts and helped with account maintenance as needed
- Managed lobby traffic, putting clients into a waiting queue and scheduled meetings
- Inform clients about the Chase app, website, and ATMS
Assistant Manager at Quay Australia (2022-05 – 2024-07)
Supervise and support a team of 12+ employees in daily operations. Train new hires and coach team members to improve performance and service quality. Assist in scheduling, shift management, and labor optimization. Resolve customer concerns professionally, improving satisfaction and retention. Track performance metrics and help drive sales or productivity goals, enrolled customers in rewards programs. Partner with management to implement operational improvements.
- Managed sunglasses stock and accessories in designated bins and backstock areas
Team Lead at Nordstrom Rack (2021-11 – 2022-01)
Led daily shift operations, ensuring efficiency and strong team coordination. Acted as manager-on-duty in absence of upper management. Maintained high standards for customer service and team accountability.
- Assisted with inventory management, cash handling, and reporting
- Helped train and mentor new team member
- Enrolled clients in the company's credit card program
- Fulfilled customer orders, in-store and online
Education
High School Diploma – San Fernando High School
