Brianna Harper

Motivated and versatile professional with experience in management, healthcare, customer service, education, and operations. Skilled in team leadership, client relations, communication, and problem-solving in fast-paced environments. Known for adaptability, professionalism, and building strong relationships while delivering efficient and results-driven support.

Willing to relocate: Anywhere

Assistant Manager at Acima Leasing (2025-10 – Present)

• Assisted with overseeing daily retail operations, customer service performance, and sales activities in a fast-paced environment.
• Managed customer lease agreements, payment arrangements, and account resolutions while maintaining professionalism and confidentiality.
• Supported hiring, onboarding, scheduling, and training of new employees to improve overall team performance.
• Addressed escalated customer concerns and resolved issues efficiently to maintain positive customer relationships.
• Assisted with inventory management, merchandising, and operational compliance procedures.
• Contributed to achieving sales and performance goals through effective communication and customer engagement.

Assistant Director of Activities at Midtown Center for Health and Rehabilitation (2023-05 – 2025-08)

• Directed and managed comprehensive recreational, therapeutic, and wellness programs within a healthcare and rehabilitation environment to enhance resident engagement and quality of life.
• Designed and implemented monthly and annual activity calendars tailored to residents' physical, emotional, cognitive, and social well-being.
• Led and facilitated daily enrichment programs focused on mental stimulation, physical activity, social interaction, and resident wellness.
• Supervised activity staff and volunteers, ensuring high-quality program execution, professionalism, and compliance with facility standards.
• Collaborated closely with interdisciplinary healthcare teams, residents, and family members to develop individualized activity and care support plans.
• Coordinated large-scale events, holiday celebrations, community outings, and specialized resident-centered programs to promote a positive living environment.
• Maintained detailed documentation, attendance records, care notes, and departmental reports in accordance with healthcare regulations and organizational policies.
• Cultivated a compassionate, engaging, and supportive atmosphere that contributed to increased resident satisfaction, participation, and overall well-being.

English Teacher at Fayette County Public Schools (2022-11 – 2024-05)

• Developed and delivered engaging, standards-aligned English Language Arts instruction for students in grades 5–12.
• Created comprehensive lesson plans designed to support diverse learning styles, academic needs, and student development goals.
• Facilitated interactive classroom discussions, group collaboration, and multimedia-based learning to enhance student engagement and comprehension.
• Assessed student performance through assignments, testing, and progress evaluations while maintaining accurate academic records and attendance documentation.
• Provided individualized academic support in reading comprehension, writing proficiency, grammar, and critical thinking skills.
• Implemented effective classroom management strategies that promoted a structured, inclusive, and productive learning environment.
• Collaborated with faculty, staff, and parents to support student achievement, behavioral development, and overall academic success.

Call Center Representative at ALSAC/St. Jude Children's Research Hospital (2018-10 – 2024-05)

• Delivered high-quality customer support in a fast-paced call center environment while managing a high volume of inbound and outbound communications.
• Assisted donors, patients, and supporters by providing accurate information, resolving concerns, and ensuring exceptional service experiences.
• Utilized strong communication and problem-solving skills to effectively address inquiries, process requests, and maintain positive client relationships.
• Maintained detailed and confidential records while ensuring compliance with organizational procedures, HIPAA awareness standards, and data accuracy requirements.
• Collaborated with multiple departments to ensure timely issue resolution and seamless customer experiences.
• Demonstrated professionalism, adaptability, and multitasking abilities while consistently meeting performance and service expectations.
• Supported the organization's mission by fostering meaningful interactions and maintaining a compassionate, service-focused approach with every caller.

Bachelor of Arts in English – Le Moyne-Owen College (2018-08 – 2023-05)

High school diploma or GED in Education – Northwest Prep Academy (2015-08 – 2017-12)