Briante Mighty

Detail-oriented Patient Access Associate with expertise in data accuracy, claims processing, and staff training. Improved operational efficiency by developing training materials and onboarding new team members. Skilled at resolving patient inquiries and coordinating with healthcare providers to ensure seamless service. Proven ability to multi-task in high-pressure environments while maintaining a patient-centered approach.

Patient Access Associate - Baptist Health Endoscopy at Coral Springs - Coral Springs, FL

(2023-12)

• Facilitated patient admissions by accurately gathering and verifying personal and insurance information, ensuring a smooth registration process and reducing errors in patient records.
• Proficiency in the EHR System Cerner and currently learning Epic software.
• Resolved patient inquiries and concerns with professionalism, achieving consistently positive feedback and enhancing overall patient satisfaction during the access process.
• Trained new staff on patient access protocols and technology systems.
• Participated in team meetings to discuss challenges and propose solutions, contributing actionable ideas that improved patient access services and streamlined workflow.
• Coordinated with healthcare providers to ensure seamless patient flow and timely access to services, minimizing wait times and improving patient experience.

Waitress - Tijuana Flats - Lauderhill, FL

(2019-06 - 2023-12)

• Certified trainer; taught all new waitress hires and managed over each shift.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business by consistently exceeding guest expectations.
• Worked in a fast-paced environment, handled multiple priorities, and learned new procedures quickly, maintaining high service standards during peak hours.
• Managed billing and payments with POS system and ensured accurate order input, reducing transaction errors and improving customer satisfaction.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness, fostering a positive work environment.

High School Diploma - Piper High School (2015-01 - 2019-01)