Sharee Miller
Patient Access Representative
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About
Patient Access Representative with 4+ years coordinating scheduling across multiple primary care and specialty offices in a high-volume call center. Manages appointment bookings, rescheduling, and daily issue resolution while maintaining HIPAA compliance and professional phone etiquette. Seeks to apply strong communication and medical administrative skills to improve patient access and clinic efficiency.
Experience
Patient Access Representative at Baptist health South Florida (2021-02 – 2026-07)
- Scheduled for 13 different primary doctor's offices in south Florida including some specialist
- Worked with different systems and call center type structure with excellent mannerisms and phone etiquette
- Helped offices with scheduling and rescheduling patients
- Assisted with daily problem solving to give the best service to patients
- Performed other clinical type of work and assignments
Sales Representative at Superior Uniform Group (2020-09 – 2020-12)
Position was a sales representative for Home Warranty Of America. It entailed making outbound calls, renewing current customers home warranty plans.
- Educated customers on their current plans or options for other plans that fit their specific needs
Server/Waiter at IHOP (2019-09 – 2020-08)
Waitress providing direct service to customers and excellent team work with other staff.
- Served customers with exceptional customer service
- Was a team player when working with others to meet one common goal
- Provided a welcoming and friendly environment for customers
Customer Service Representative at Assurant (2018-12 – 2019-08)
Worked for the T-mobile claims department.
- Assisted customers with new and previous claims
- Provided excellent and exceptional service
Sales Representative at SS Media (2017-11 – 2019-01)
Outbound calls to patients inquiring for medical supplies.
- Sold diabetic testing supplies
- Worked with pain management as well with different insurance providers
Customer Service Representative at Teleperformance (2016-04 – 2016-12)
- Worked on the Sallie Mae campaign seasonally
- Assisted with information on different school loans
- Provided the best customer service at all times
- Handled inbound and some outbound calls when necessary
Sales Associate at Alorica (2012-12 – 2013-01)
- Worked in sales assisting customers with internet and phone services needs as an add on
- Provided excellent customer service
- Always was able to meet sales goals
Education
Basic studies in High school diploma – Miami Southridge Senior High School (2009-01 – 2012-08)
