Brittany Goldman

Hardworking and dedicated case manager with 8+ years of experience in human services, specializing in comprehensive case management and client advocacy. Looking forward to a return to work after taking time off to raise my family. Expert in developing individualized care plans and collaborating with interdisciplinary teams to enhance service delivery for over 100 clients.

Proven ability to implement evidence-based practices and monitor program effectiveness, ensuring compliance with agency standards and promoting positive client outcomes.

Case Manager - Larimer County Human Services - Fort Collins, CO

(2022-01 - 2024-06)

• Managed a caseload of caregivers, amounting to 100+ clients, providing comprehensive case management services
• Conducted thorough assessments to identify client needs and develop individualized care plans
• Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
• Advocated for clients' rights and ensured access to appropriate resources and support systems
• Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
• Facilitated regular meetings with clients to review goals, address barriers, and track progress
• Coordinated referrals to community agencies for additional support services as needed
• Provided crisis intervention and emotional support to clients in challenging situations
• Assisted clients in navigating complex healthcare systems and accessing medical care
• Educated clients on available community resources related to housing, employment, education, etc
• Collaborated with legal professionals to ensure compliance with court orders or legal requirements
• Developed strong relationships with local service providers to enhance referral networks
• Participated in case conferences and team meetings to discuss client progress and treatment plans
• Implemented evidence-based practices into daily work routines for improved client outcomes
• Monitored program effectiveness through data collection, analysis, and reporting
• Ensured compliance with agency policies, procedures, regulations, and ethical standards
• Demonstrated cultural sensitivity when working with diverse populations
• Liaised between clients/families/communities/agencies/organizations involved in the case management process

Case Aide - Larimer County Human Services, Options for Long Term Care - Fort Collins, CO

(2019-04 - 2022-01)

• Manages inbound and outbound calls demonstrating a person-centered philosophy for all individuals including, but not limited to; medical providers, individuals applying for services, state agencies and other internal and external customers
• Establishes effective collaboration, communication, and coordination among all responsible parties including but not limited to; Case Managers, Managers, LTC Medicaid Technicians, Office on Aging, Adult Protection and other County entities
• Utilizes resource materials, policies and procedures, handouts, databases, and training opportunities to provide information and referrals for all individuals as appropriate
• Communicates with individuals utilizing person-centered thinking and language through all aspects of care coordination
• Responsible for accurate and timely completion of all forms, reports, and documentation of case management activities
• Maintains professional and ethical interactions and meets performance, quality, customer service, and coordination standards as assigned by the department management team
• Assists individuals and providers in understanding the complaint, grievance, and appeal process
• Navigates multiple databases and electronic records
• Communicates effectively on the phone, in-person and group settings
• Responsible for the client home modification process, overseeing project from start to completion

Children's Therapy Aide - Community Gatepath

(2017 - 2018)

• Transcribed clinical notes into database for therapists and created training material for new hires
• Assisted therapists with curriculum planning, classroom activities, and behavioral techniques
• Promoted language development through active play and learning
• Daily compliance with state and federal regulations in regards to client privacy

Program Lead - Hope Services

(2016 - 2017)

• Promoted to program lead from community support facilitator
• Assisted the Program Coordinator in scheduling, client intake, evaluations and service plans
• Served as a point of contact for clients, client families and staff to address all concerns
• Submitted client vocational hours into Vertex monthly and distributed paychecks
• Responsible for all petty cash

Cognitive Technician - NeuroInternational

(2015 - 2016)

• Successfully managed 20+ client caseload
• Designed and conducted individual cognitive therapy for clients with TBI (traumatic brain injury) under supervision of speech pathologist and neuropsychologist
• Documented and relayed progress of clients to family, therapy team and case manager
• Worked closely with speech, occupational, and physical therapists; acting as liaison between departments
• Coordinated therapeutic client outings (horseback riding, beach trips, etc.) and independently created/ran
• client groups (trivia, arts & crafts, social skills, Bingo, and cooking)
• Completed daily clinical notes

Program Coordinator - Josephine Herrick Project - New York, NY

(2012 - 2013)

• Expanded product development: created photo books of student work used as donation incentives
• Coordinated event volunteers and served as point of contact for donors, instructors and program leads
• Assisted in event planning for all exhibitions and auctions
• Maintained daily inventory records for all student photographic equipment
• Met with program directors and instructors on-site; documented and relayed program progress
• Researched, wrote and edited grant proposals, and sent thank you letters to donors and supporters
• Managed social media platforms, jhproject.org website, and historical archives for outreach/development

Certificate - Plant Medicine - Cornell University (2024-06 - 2024-10)

Bachelor of Arts - Psychology - SUNY New Paltz (2013)

Associate's degree - Fine Arts - Ulster County Community College (2010)