Brittney Pennington

Skilled Customer service and Sales Professional with 15 years of experience. Proven expertise in conflict resolution & consistently enhancing client satisfaction.

Sales and Customer Service at RUI-Remote (2023-09 – Present)

• Utilized CRM software to track customer interactions, analyze data, and identify opportunities for upselling and cross-selling
• Provided exceptional customer service through prompt responses to inquiries, resolving issues, and processing orders in a timely manner
• Sales, Data Entry, Product knowledge, Customer Service, Conflict resolution
• Developed and implemented effective strategies to drive website traffic and increase conversion rates
• Managed online sales platform, consistently meeting or exceeding monthly sales targets
• Optimized product listings by conducting keyword research and implementing SEO techniques for improved search rankings
• Created visually appealing product images using photo editing software to enhance the overall presentation of online listings
• Conducted market research to stay updated on industry trends, competitor activities, and customer preferences

Patient Care Assistant/Sales at HearingLife-Warner Robins (2020-08 – 2023-11)

• Patient care advisor, set appointments, reschedule and update patient information
• Collaborated with audiologists and physicians to develop personalized treatment plans based on individual patient requirements
• Maintained accurate records of patient consultations, assessments, fittings, adjustments, and follow-up appointments
• Selling Hearing Aids and devices

Enrollment Agent at Disability help group (2018-01 – 2020-01)

• Provided exceptional customer service as a patient ambassador, ensuring a positive experience for all patients and their families
• Assisted patients with check-in procedures, verifying personal information and insurance details accurately and efficiently
• Managed high call volumes in a professional manner, providing assistance over the phone to schedule appointments or answer general inquiries

Customer Service, Telemarketing, Appointment Sitter at AC Media INC (2016-04 – 2018-01)

• Scheduling appointments & Prequalifying Clients
• Upselling equipment packages, Managing accurate information in CRM
• Consistently exceeded monthly sales targets
• Developed and maintained a strong pipeline of leads
• Collaborated with clients to understand their security needs and recommend customized alarm systems
• Conducted thorough site assessments to identify vulnerabilities and propose appropriate security solutions

Marketing Adviser/Sales at Trillium (2015-01 – 2016-02)

• Executed comprehensive market research to identify trends, customer needs, and competitor strategies, contributing to the development of targeted marketing and sales strategies
• Maintained and updated customer databases, ensuring accurate and current information for targeted marketing efforts
• Assisted in the development of sales collateral, including brochures, presentations, and product documentation, to enhance the sales process
• Developed comprehensive marketing strategies for clients, aligning with their business goals and target audience

Sales at Five Star Nissan (2013-03 – 2015-08)

• Built and maintained a strong customer base through exceptional relationship-building skills resulting in repeat business and referrals
• Demonstrated extensive knowledge of automotive products, features, and benefits to effectively communicate value propositions to customers
• Participated in ongoing product training programs to stay updated on the latest industry trends and advancements
• Developed strategic marketing initiatives such as targeted email campaigns and social media promotions to generate new leads
• Negotiated pricing terms with customers while adhering to dealership policies and profit margins guidelines

Sales Representative/Lot Photographer at Five Star Chrysler Dodge Jeep Ram (2011-02 – 2013-02)

• Lot Inventory
• Captured high-quality product images for e-commerce websites, catalogs, and marketing materials
• Maintained an organized workflow by efficiently managing multiple projects simultaneously
• Utilized advanced photography techniques to capture unique and creative shots that exceeded client expectations
• Maintained a comprehensive portfolio showcasing diverse photography styles and subjects
• Increased overall customer satisfaction ratings by implementing proactive communication strategies throughout the buying process
• Collaborated with the service department to address any post-sale issues or concerns, ensuring prompt resolution for customers

High school diploma – Warner Robins High School (2008-01 – 2009-12)

Upper secondary education