Monifa Hope

Dedicated customer service professional with over 10 years of experience in customer service and sales, specializing in telecommunications and in-person client support. Seeking a customer service position with a company that will value my strong communication, problem-solving, and relationship-building skills while providing opportunities for continued growth and advancement.

Customer Service Representative at Infinity Virtual Solutions (2024-09 – Present)

WEC Energies

• Assist customers with gas service billing inquiries by reading bills, explaining charges, due dates, usage, and available payment options.
• Process service orders, account updates, start/stop requests, and payment transactions accurately while maintaining detailed customer records.
• Schedule technicians for service appointments, meter-related issues, turn-on/turn-off requests, and other field service visits based on customer needs.
• Deliver professional customer support by resolving account concerns, answering order and billing questions, and ensuring timely follow-up on service requests.

Store Lead at The Children's Place (2022-09 – 2024-09)

• Effectively allocate funds to ensure successful store openings and closings.
• Optimize staff management by adhering to scheduled shifts for maximum efficiency.
• Enhance the online shopping experience by processing orders promptly.
• Strategically organize merchandise in storage areas and on the sales floor for easy access.

Dip. Ed in Secondary Education – History & Physical Education – Church Teachers College- Jamaica (2010-08 – 2013-05)