Hanna
Transportation and operations professional with 4+ years of experience in delivery logistics, dispatching, routing, and time-critical operations
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About
Transportation and operations professional with 4+ years of experience in delivery logistics, dispatching, routing, and time-critical operations. Proven ability to coordinate drivers, optimize routes, and maintain safety and compliance in high-volume environments. Healthcare background adds strong documentation skills, accountability, and calm decision-making under pressure—well-suited for a Transportation Lead role overseeing people, assets, and daily execution.
Experience
Delivery Driver / Operations Support Specialist - FedEx 3LN - Sacramento, CA
(2023-06)
- Manage 100+ daily deliveries while meeting strict time windows and safety standards
- Support dispatch functions, route adjustments, and real-time issue resolution
- Assist with daily operational coordination between drivers and management
- Identify inefficiencies and contribute to process and workflow improvements
- Maintain professional customer communication under pressure
Flight Controller - UPS - Sacramento, CA
(2024-05 - 2024-12)
- Coordinated cargo loading and aircraft scheduling with strict weight, safety, and time compliance
- Communicated continuously with ground crews and flight teams
- Maintained accurate, time-sensitive documentation in fast-paced environments
- Supported operational flow to prevent delays and disruptions
Delivery Driver / Dispatcher - Amazon ZBRA Logistics - Sacramento, CA
(2021-04 - 2023-06)
- Delivered high-volume routes while meeting performance and safety metrics
- Assisted with dispatching, routing, and driver support
- Helped coordinate teams to ensure delivery accuracy and customer satisfaction
- Built strong operational awareness across daily transportation demands
Medication Technician / CNA - AllureCare - Sacramento, CA
(2020-11 - 2021-06)
- Supported patients with ADLs and medication administration under supervision
- Worked across pediatrics, OB, mental health, and geriatric care settings
- Documented care accurately and followed strict safety protocols
- Demonstrated accountability, reliability, and calm response in high-stress environments
Veterinary Assistant / Receptionist - Saratoga Veterinary Hospital - San Jose, CA
(2018-02 - 2019-04)
- Assisted with surgical preparation and recovery
- Maintained patient records and scheduling systems
- Managed front-desk communication and coordination
Education
Vocational Nursing Program - Nursing - Unitek College
