Bryannt Manuel

Dedicated IT and Customer Support professional with experience, data management, and process improvement across higher education, software support, and logistics environments. Demonstrated ability to resolve user issues, support software applications, maintain accurate records, train team members, and communicate effectively with customers and cross-functional teams. Recognized for quickly learning new systems, improving operational efficiency, delivering exceptional end-user support, and contributing to organizational success in fast-paced environments.

Lead Cohort Data Specialist at Central State University (2022-04 – 2024-09)

• Provided Tier 1 technical and administrative support by troubleshooting user issues, maintaining student information systems, resolving data discrepancies, and supporting end users across multiple departments.
• Performed beta testing of software applications, documented defects, reported technical issues, and collaborated with stakeholders to improve system functionality and user experience.
• Trained and onboarded new team members, resolved user inquiries, monitored data accuracy, and contributed to enrollment initiatives generating over $800,000 in tuition revenue while supporting more than 400 student enrollments.

Customer Service Representative at Intuit TurboTax (2021-04 – 2022-04)

• Delivered remote technical support to customers by troubleshooting software issues, assisting with account access, application navigation, password-related concerns, and product functionality.
• Resolved customer issues using effective troubleshooting techniques while documenting interactions and ensuring timely issue resolution with high customer satisfaction.
• Served as a product resource for associates by providing technical guidance, software support, and assistance with troubleshooting tax application features.

Process Guide/Auditor at Amazon (2019-07 – 2020-09)

• Investigated operational issues, identified root causes, documented findings, and resolved workflow problems to support efficient daily operations.
• Monitored system and process performance, maintained accurate documentation, conducted quality audits, and achieved a 92% package accuracy rate.
• Trained team members on operational procedures, provided technical guidance on workflow processes, and supported continuous process improvement initiatives.

Visual Communications – Sinclair Community College (2017-08 – 2019-05)