Callie Plaisted

Detail-oriented administrative professional with experience in loan processing, office administration, customer service, and records management. Skilled at managing confidential information, maintaining organized documentation, coordinating schedules, and providing exceptional client service in fast-paced environments. Known for strong communication, attention to detail, and the ability to quickly learn new systems.

Beginning an Associate's degree and eager to build a long-term career supporting a legal team with professionalism, integrity, and compassion.

Loan Processor at Dollar Loan Center (2025-10 – Present)

• Process consumer loan applications by verifying customer information, reviewing documentation, and ensuring compliance with underwriting guidelines.
• Deliver exceptional customer service in person and over the phone by explaining loan products, contracts, payment options, and account information while building positive customer relationships.
• Manage high volumes of customer traffic, incoming calls, collections, and past-due accounts while balancing multiple daily reports and priorities in a fast-paced lending environment.
• Perform accurate data entry, process loan payments, calculate balances and due dates, maintain detailed account notes, and safeguard confidential financial information.
• Reconcile cash drawers, process financial transactions, and maintain organized loan records while ensuring accuracy and compliance with company procedures.
• Support daily branch operations by opening and closing the office, maintaining a clean and organized workspace, assisting neighboring locations when needed, and collaborating with team members to achieve productivity and customer service goals.

Administrative Assistant at The virtual vine assistance (2025-06 – Present)

• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Managed and maintained executive calendars, scheduling appointments, meetings, and social media posts and scheduling
• managed client inquiries, onboarding, invoices and contracts, and company relationship engagement.
• Used CRM systems and Project management systems as well as keeping them up-to-date

Direct Support Professional at Center for Independent Living (2024-10 – 2025-10)

• Coordinated appointments, equipment repairs, and family communications.
• Maintained accurate records and daily reports.
• Provided personal care, safety monitoring, and community support for individuals with disabilities.

Lead Infant Room Teacher at Binky to Backpack Daycare (2024-05 – 2024-10)

• Introduce basic language, motor skills, and social interaction through structured and free play.
• Provide attentive, high-quality care to infants including feeding, diapering, and soothing.
• Create and maintain a nurturing environment that supports each infant's emotional and physical development.
• Maintain a clean, safe, and organized classroom that meets state licensing regulations
• Build trusting, respectful relationships with parents and guardians.
• Provide daily reports and regular updates on each child's activities, feedings, naps, and milestones.

Kennel/Clinic Technician at Elko Veterinary Clinic (2023-03 – 2024-01)

• Assisted veterinarians and technicians with patient care, medical procedures, treatments, and examinations in a fast-paced veterinary clinic.
• Provided compassionate daily animal care, including feeding, medication administration, exercise, monitoring recovery, and maintaining detailed care schedules.
• Communicated with pet owners regarding appointments, patient updates, billing, and treatment instructions while delivering excellent customer service.
• Maintained accurate medical records, sterilized equipment, managed inventory, and ensured a clean, safe, and sanitary clinical environment

Personal Administrative Assistant at Key Marketing Solutions - LLC (2022-09 – 2023-12)

• Provided administrative support through calendar management, document preparation, data entry, email correspondence, and file organization.
• Created professional documents using Microsoft Office and Canva while maintaining accurate business records.
• Coordinated scheduling, project support, and daily operations for a home-based business.

High School Diploma – PENN FOSTER ONLINE