Lorenza Davis
Detail-oriented customer service and administrative professional
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About
Detail-oriented customer service and administrative professional with 5+ years of experience handling customer accounts, data entry, scheduling, and problem resolution in fast-paced retail, hospitality, and remote support environments. Experienced working remotely, managing sensitive customer information, and delivering accurate service under pressure. Strong communication, multitasking, and organizational skills with a passion for helping people and maintaining efficiency.
Experience
Fulfillment center employee at Amazon fulfillment center (2025-06 – 2025-10)
- Followed safety procedures while organizing merchandise and preparing items for customer orders.
- Maintained productivity and quality standards in a fast-paced warehouse environment.
- Worked in the stow department, accurately scanning and placing inventory into assigned bins.
Guest Service Associate at European Wax Center (2025-03 – 2025-05)
- Managed appointment scheduling, client intake, and front desk operations.
- Handled customer payments, account updates, and membership information accurately.
- Maintained professionalism while assisting multiple clients in a fast-paced environment.
Remote Customer Support Agent at Ulta Beauty (24-7 Intouch Account) (2022-02 – 2025-02)
Assisted customers with account concerns, online orders, and rewards inquiries through phone support. Accurately documented customer interactions and resolved issues efficiently.
- Worked independently in a remote environment while meeting performance goals and quality standards.
Server at Sugar Factory (2021-06 – 2023-02)
Provided excellent customer service in a high-volume environment.
- Managed multiple tasks while ensuring accuracy and efficiency during busy shifts.
Cashier & Customer Service Associate at Walmart (2020-10 – 2021-06)
- Processed customer transactions, returns, and service requests with accuracy.
- Handled cash and financial transactions while maintaining attention to detail.
Education
Esthetics Program – Facials, Waxing, Nails & Skincare – Aveda Institute
High School Diploma – Chamberlain High School
