Carissa Mccloud

Dental operations leader with extensive experience spanning multi-location practice management, acquisitions, payer contracting, revenue cycle management, and operational integration. Progressed from single-practice leadership to oversight of four dental practices. Combines hands-on problem resolution with executive reporting, team development, and revenue optimization.

Operations Manager | Four-Practice Oversight & Acquisition Integration at EIA MANAGEMENT (2025-07 – 2026-11)

• Directed cross-practice operations and revenue cycle oversight for Juban Cowen Dental, Southern Oaks Family Dental, Watson Family Dental, and Livingston Family Dental.
• Provided operational leadership and support to 3 office managers and approximately 50 team members across the practices, working closely with associate dentists and executive leadership.
• Conducted pre-acquisition diligence on payer mix, insurance fee schedules, active patient base, and near-term reimbursement upside to inform investment decisions.
• Managed post-acquisition integration: occupational licenses, utility permits and activations, PMS configuration and data corrections, fee schedule loading, payer credentialing, and financial systems setup.
• Established supply ordering programs, dental labs, merchant processing and patient financing; sourced equipment and coordinated office improvement projects, vendor quotes, IT, security, and contractors.
• Trained front-office teams on workflows and insurance protocols; coordinated OSHA training and team certification; led legacy A/R cleanup and claim-resolution initiatives.
• Reviewed production, collections, aging, claims and other KPIs; facilitated weekly manager/RCM meetings and reported risks, root causes, and corrective actions to owners and doctors.
• Completed end of month reporting for owners
• Resolved escalated payer, provider-file, recoupment, accounting/QuickBooks, credit card, purchasing, equipment, and patient-account issues.
• Managed payroll and incentives for two practices in Gusto; maintained operational controls and collaborated on monthly office meetings.

Operations Manager | Revenue Cycle & Payer Contracting at EIA MANAGEMENT (2024 – 2025-06)

• Oversaw insurance network strategy, payer negotiations, fee schedule analysis, claims operations, collections performance, and A/R accountability.
• Negotiated higher reimbursements and strategically transitioned eligible plans from lower-paying direct contracts while monitoring network continuity.
• Standardized RCM processes across team members; coached managers and billing staff on insurance verification, claim submission, payment posting, denials, documentation, and follow-up.

Practice Manager, Two Practices at EIA MANAGEMENT (2023 – 2024)

• Managed operations across Juban Cowen Dental and Southern Oaks Family Dental, including staffing, scheduling, budgets, practice reporting, training, facilities, and provider support.

Office Manager at Juban Cowen Dental (2017 – 2023)

• Led day-to-day practice operations, staff supervision, hiring, onboarding, payroll, incentive calculations, licensing, continuing education coordination, and patient service workflows.

Administrative Supervisor / Accounts Manager at Louisiana Dental Center, Gonzales (2011 – 2017)

• Led front-office, insurance, collections, reporting and reconciliation functions in a high-volume dental environment; supported fee negotiations, Dentrix coding, team training, and provider reporting.

Liaison & Instructor at Louisiana Dental Center School of Dental Assisting / ADAA School (2017 – Present)

• Outreach contact for Baton Rouge office, student support and classroom instruction as needed.

Proposal Writer / Executive Assistant / Billing & QA Roles at Hammerman & Gainer, Inc. (2008 – 2011)

Account Manager, Underwriter & Claims Leadership at Starmount Life / AlwaysCare Dental & Vision (2003 – 2008)

Expanded Duties Dental Assistant at Joel D. Green, DDS (2001 – 2003)

RCM Accelerate by VYNE dental - Dental Revenue Workshop (2026)

Dental Leadership by HR for Health - Optimize Dental (2025)

Compliance, Insurance and Software Technology - AADOM (2014)

Dental Billing & Coding - American Dental Coders Association (2012)

American Grant Writers Association — Grant / Proposal Writing Certification (2009)

The Cosmetic Box - Hands on clinical training (2003)

LSU School of Dentistry — Expanded Duties Dental Assistant training (2002)

Dental Careers, LLC — Radiology and EDDA training (2002)

Baton Rouge Community College / LSU — Art, Science and Business Management coursework (2000–2002)