Fazilater Nessa
Dedicated aviation and customer service professional
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About
Dedicated aviation and customer service professional with airline passenger service experience supporting Qatar Airways and multiple international carriers. Skilled in passenger assistance, international travel documentation, safety compliance, conflict resolution, and delivering exceptional service in multicultural environments. Fluent in English, Bengali, Hindi, Urdu, and Punjabi.
Extensive leadership experience managing teams and operations in fast-paced environments with a strong commitment to safety and customer satisfaction.
Experience
Passenger Service Agent - Swissport (Qatar Airways) - Washington Dulles International Airport (IAD)
(2026-05)
Assist international passengers with check-in, boarding, baggage services, passport/visa verification, and travel documentation while maintaining airline safety, security, and on-time performance.
Passenger Service Agent (Part-Time) - JFK International Airport - JFK International Airport
(2015 - 2024)
Supported American Airlines, EVA Airways, China Eastern Airlines, and United Airlines with check-in, boarding, gate operations, and passenger assistance.
Executive Director - Deshi Senior Center - Queens, NY
(2021 - 2024)
Directed operations, HR, compliance, budgeting, and staff leadership.
Insurance Agent - New York Life
(2019)
Provided insurance and financial planning solutions while building lasting client relationships.
Bank Branch Manager - First Central Savings Bank
(2018 - 2024)
Managed branch operations, regulatory compliance, customer service, and employee performance.
Founder - Maa Mini Mart LLC
Co-Franchise Owner - Cold Stone Creamery
Education
Coursework - Medical Assistance - Kaplan University
High School Diploma - Lafayette High School
