Carlitta Talbert
Medical Office Administration Professional
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About
Accomplished Medical Office Administration professional with over 10 years of experience in healthcare environments, specializing in Appointment Scheduling, Data Entry, and patient care coordination. Proven track record in maintaining HIPAA Compliance while optimizing Electronic Health Records Management and streamlining office operations. Expert at utilizing healthcare platforms like NextGen to ensure efficient clinic workflow and high-accuracy patient documentation.
Experience
Office Coordinator/Administrative Specialist/Patient Service Coordinator - VITALCARING GROUP - DENHAM SPRINGS, LA
(2024-12)
- Coordinate patient services and Appointment Scheduling for home health visits, ensuring optimal coverage and discipline optimization across the branch.
- Perform high-volume Data Entry and computer support to maintain clinical records with 100% accuracy within the HCHB software system.
- Assist in the oversight of vendor invoices and accounts payable processing to ensure efficient financial operations and supply chain management.
- Analyze reports to follow up on incomplete and untimely visits, improving the office's clinical documentation compliance by 15%.
Medical Records Specialist - VITALCARING GROUP - DENHAM SPRINGS, LA
(2023-07 - 2024-12)
- Managed and maintained electronic case files in strict adherence to federal, state, and HIPAA Compliance regulations for Electronic Health Records Management.
- Established and reviewed records retention and destruction schedules to maintain organizational data integrity and legal compliance.
- Compiled and analyzed medical data to prepare strategic reports and recommendations for administrative leadership.
- Processed all medical records requests efficiently, ensuring timely delivery of sensitive patient information to authorized parties.
HIM TECH III (Temp) - PHAXIS LLC/SAVISTA LANE MEMORIAL HOSPITAL (TEMP) - ZACHARY, LA
(2023-02 - 2023-04)
- Served as a liaison to physicians regarding incomplete records to ensure documentation met Joint Commission standards and Healthcare Administration requirements.
- Organized and updated sensitive patient information in healthcare software and registries including NextGen platforms.
- Compiled statistical data for admissions, surgery cases, and discharges to support hospital-wide data analysis and reporting.
- Exceeded productivity standards for chart availability and readiness, facilitating a faster coding and billing cycle.
Medical Office Administrator (Temp) - HANGER INC - BATON ROUGE, LA
(2022-10 - 2023-01)
- Managed Appointment Scheduling for Orthopedic Services patients, ensuring a streamlined workflow and reduced wait times.
- Performed Insurance Verification and billed insurance companies for services, maintaining a high rate of first-pass claim acceptance.
- Processed complex forms for insurance claims and transcribed medical information for clinical staff to support Medical Practice Management.
- Filed, updated, and organized patient records within Electronic Health Records Management systems while ensuring HIPAA Compliance.
Medical Records Manager - AMG SPECIALTY HOSPITAL - ZACHARY, LA
(2017-08 - 2020-08)
- Conducted comprehensive Insurance Verification and completed the patient intake process to ensure financial accuracy and eligibility.
- Recorded billing information accurately on billing reports, utilizing knowledge of diagnosis codes to minimize downstream errors.
- Prepared letters of appeal to insurance companies and communicated directly with payers to resolve documentation and payment issues.
- Maintained strict confidentiality regarding patient care information in accordance with HIPAA Compliance and Medical Office Administration standards.
Nursing Unit Secretary - SAGE REHABILITATION HOSPITAL - BATON ROUGE, LA
(2014-01 - 2017-08)
- Managed Call Center Operations by answering incoming calls and directing patients or families to the appropriate clinical staff members.
- Verified patients' charts and updated records with data from physicians and nurses, ensuring high-quality Patient Care and data integrity.
- Coordinated the arrival of patients and their families, providing professional administrative support to streamline the admission workflow.
- Processed requests for patient tests and prepared documentation for clinical meetings to support hospital operations.
Education
High School Diploma - BELAIRE HIGH SCHOOL (1999-09 - 2003-05) BATON ROUGE, LA
Certificate - Medical Assistant - REMINGTON COLLEGE (2009-01 - 2009-01) BATON ROUGE, LA
