Carmen Bessent

Registered Nurse with over 18 years of experience in maternal-child health, high-risk obstetrics, fetal monitoring, general pediatrics, Pediatric ICU, and nursing leadership. Demonstrates strong clinical judgment, critical thinking, care coordination, and team leadership skills. Experienced as a Nurse Manager, providing multidisciplinary collaboration, patient-centered care, and operational oversight while promoting quality outcomes, safety, patient satisfaction, and continuous improvement.

Registered Nurse Case Manager - Elevance Health/Anthem Blue Cross Blue Shield Federal Employee Program

(2025-03)

• Conduct comprehensive telephonic and remote nursing assessments of complex pregnant, postpartum, newborn, and NICU members to identify clinical, psychosocial, and healthcare needs.
• Manage high-risk pregnancies and complex maternal-child health cases, coordinating services throughout the prenatal, delivery, postpartum, and neonatal continuum.
• Develop, implement, monitor, and evaluate individualized, evidence-based care plans based on member needs, clinical guidelines, and established health plan criteria.
• Identify clinical risks, barriers to care, and potential gaps in treatment; initiate appropriate interventions to improve outcomes and prevent avoidable complications.
• Coordinate care among OB/GYN providers, maternal-fetal medicine specialists, neonatologists, pediatricians, NICU teams, primary care providers, specialists, and community resources.
• Provide education and support regarding prenatal care, pregnancy complications, delivery planning, postpartum recovery, newborn care, breastfeeding, NICU care, and warning signs requiring medical attention.
• Assist members navigate complex healthcare systems, including specialty care, hospital services, home health, durable medical equipment, community programs, and behavioral health resources.
• Facilitate transitions of care, including hospital-to-home and NICU-to-home discharge planning, follow-up appointments, medication reconciliation, and identification of post-discharge needs.
• Monitor clinical progress, treatment adherence, outcomes, effectiveness of interventions; and modify care plans as appropriate.

Registered Nurse Labor and Delivery - Baylor University Medical Center - Dallas, TX

(2015-09)

• Manage high-risk obstetrical patients at level 4 perinatal center.
• Coordinate complex care across antepartum, intrapartum, and postpartum stages.
• Demonstrate versatility in patient care and adapt to numerous nursing roles including Triage, Labor, Delivery, Recovery-PACU, and OR Circulator.
• Adapt swiftly between diverse nursing roles, from Triage to OR Circulator, maximizing care efficiency and demonstrating versatility in a fast-paced environment.
• Maintain care of complex maternal diagnosis including diabetes, pre-eclampsia/eclampsia, hypertension, placenta previa, placenta accreta, hyper/hypothyroidism, preterm labor, miscarriage and stillbirth.
• Administer critical interventions for complex maternal and fetal conditions, ensuring optimal outcomes.
• Interpret electronic fetal monitoring data, communicate critical information to healthcare providers, ensuring timely medical decisions.
• Execute specialized nursing procedures with precision, including IV insertions and blood transfusions, maintaining highest standards of patient care.
• Educate and support breastfeeding mothers, promoting successful lactation practices, fostering successful breastfeeding experiences and infant health.

Manager Perioperative Surgery - Our Children’s House at Baylor - Dallas, TX

(2013-08 - 2015-09)

• Manage perioperative schedules, enhancing patient satisfaction and operational efficiency.
• Implemented feedback strategies, improving care quality and satisfaction.
• Oversaw incident reports, aligning with safety standards and risk management goals.
• Led team development, fostering staff growth and high performance.
• Collaborate on budget planning, optimizing resources for better financial outcomes.
• Optimize risk management protocols by implementing data-driven incident reporting system, ensuring compliance with safety standards
• Cultivate high-performing teams through targeted development initiatives, fostering a culture of excellence and professional growth

Registered Nurse; Pre-op, PACU, OR, Case Management and Day Clinic Nurse - Our Children’s House at Baylor - Dallas, TX

(2012-06 - 2013-07)

• Manage perioperative care for children, ensuring safety and effective communication.
• Coordinate teams for smooth patient transitions, improving outcomes.
• Assess treatment meticulously, documenting comprehensive care.
• Facilitate home health referrals and optimize resource use.
• Communicate with families and doctors, enhance care coordination.
• Streamline care coordination by initiating timely referrals to home health services, enhancing patient outcomes and resource utilization.
• Foster therapeutic environments for patients and families, providing education and emotional support throughout the perioperative process.
• Meticulously assess, monitor and document patient treatment in pre-op, intraoperative, and post-surgical settings for comprehensive care. Deliver comprehensive pediatric care across departments, ensuring safety and comfort pre- and post-surgery.
• Improve patient outcomes by coordinating care and facilitating efficient communication with families.
• Enhance clinical efficiency through collaboration with multidisciplinary teams, optimizing patient care.
• Document treatments and educating families, significantly improving understanding and compliance.
• Facilitate timely home health referrals, ensuring access to necessary services for pediatric patients.
• Implement targeted family education strategies, significantly improving treatment compliance and post-operative care outcomes.
• Pioneer efficient care coordination techniques, reducing waiting times for home health services and enhancing patient transition experiences.

Registered Nurse PACU and Pre-op - Forest Park Medical Center - Dallas, TX

(2011-09 - 2013-06)

• Ensure patient safety in pre-op and PACU, achieving high recovery success rates.
• Enhance patient satisfaction through clear communication with multidisciplinary teams.
• Accurately document patient care, supporting effective treatment plans.
• Monitor and managed airway and pain control optimizing patient outcomes.
• Facilitate smooth care transitions improving overall surgical experience.
• Manage nursing care of complex cases, including bariatric, orthopedic, and neurological conditions, improving patient comfort and recovery.
• Optimize patient recovery by implementing evidence-based protocols, resulting in reduced post-operative complications and faster discharge times.
• Foster seamless interdisciplinary coordination, enhancing surgical team efficiency and improving overall patient care quality.

Registered Nurse Clinical Resource Team - PRN/Temp - Children’s Medical Center - Dallas, TX

(2010-09 - 2011-09)

• Provide family-centered ICU care, adapting to critical pediatric needs with precision.
• Meticulously document patient assessments, care plans, and interventions, ensuring comprehensive medical records for optimal continuity of care.
• Ensure safe patient environments by implementing and assessing care plans.
• Coordinate nursing care for infants to young adults, managing chronic conditions effectively.
• Advocate for patient and family needs, ensuring comprehensive care delivery.
• Cross-trained in NICU, TICU, PICU, fostering enhanced team collaboration.
• Devise creative care strategies for diverse pediatric patients, addressing complex medical conditions with tailored, age-appropriate solutions.

Registered Nurse Pediatric Intensive Care Unit - Medical City Dallas Children’s Hospital - Dallas, TX

(2010-01 - 2011-09)

• Coordinate care for critically ill children, improving recovery and patient satisfaction.
• Develop tailored care plans, enhancing treatment outcomes for complex pediatric cases.
• Advocate for patients, raising care standards and satisfaction levels.
• Collaborate with teams, achieving measurable improvements in pediatric care.
• Optimize patient care protocols in PICU, resulting in reduced average length of stay and improved recovery rates for critically ill pediatric patients.
• Cross-trained in NICU, boosting team versatility, providing advanced care to neonatal patients and care quality.
• Pioneer a new approach to family-centered care, integrating parents into the treatment process, which led to enhanced patient outcomes and family satisfaction.

Registered Nurse General Pediatrics - Cardon Children’s Medical Center - Mesa, AZ

(2008-05 - 2010)

• Coordinate personalized care for pediatric patients, enhancing treatment outcomes.
• Document medication administration and patient care with precision for continuity.
• Educate families on managing chronic conditions, improving patient self-care.
• Provide compassionate care, ensuring patient comfort and optimal treatment.
• Partner with multidisciplinary teams to develop and implement individualized care plans for patients with diverse medical conditions.
• Support and educate patients and care givers newly and chronic diagnosed and chronic medical-surgical conditions and procedures including asthma, type 1 and type 2 diabetes mellitus, ostomy and tracheostomy care.
• Support NICU staff through cross-training, advocating for neonate patients, ensuring high standards of care and increasing team flexibility.

Master of Science in Nursing - Family Nurse Practitioner - Texas Woman’s University (2024)

Bachelor of Science in Nursing - Grand Canyon University (2008)

Bachelor of Science in Arts and Sciences - Concentration in Social Sciences - Tennessee State University (2005)