Caroline Pollard

Compassionate healthcare professional and behavioral health leader with extensive experience supporting individuals and families through complex health, behavioral health, and life transitions. Extensive expertise in care coordination, health education, crisis intervention, maternal and child health, and strengths-based coaching. Skilled in Motivational Interviewing, trauma-informed care, behavior change strategies, and member engagement.

Currently pursuing Health and Wellness Coach training through the Health Coach Institute (HCI) with plans to obtain National Board-Certified Health and Wellness Coach (NBC HWC) credentials. Recognized for building trusting relationships, empowering individuals to achieve sustainable health goals, and delivering person-centered care that improves outcomes.

Care Navigator - Centene - Oklahoma City, OK

(2025-03)

• Supported members in achieving health and wellness goals through individualized care coordination and coaching conversations.
• Utilized Motivational Interviewing techniques to encourage behavior change, improve self-management, and increase member engagement.
• Coordinated services for behavioral health and maternal health members through the Smart Start for Baby program.
• Developed person-centered care plans addressing physical health, behavioral health, and social determinants of health.
• Educated members on healthcare benefits, preventive care, community resources, and wellness strategies.
• Collaborated with providers, caregivers, and community agencies to ensure continuity of care.
• Monitored progress toward health goals and adjust interventions to support positive outcomes.
• Maintained documentation in compliance with state and NCQA requirements.

Program Manager - Mental Health Association Oklahoma - Oklahoma City, OK

(2015-08 - 2024-02)

• Directed the development and implementation of multiple community based behavioral health programs, including maternal-child initiatives and adolescent assessment services.
• Provided coaching, support, education, and resource navigation to individuals and families facing mental health challenges.
• Facilitated workshops and trainings focused on mental wellness, resilience, coping skills, and suicide prevention.
• Applied trauma-informed and strengths-based approaches to promote engagement and long-term success.
• Built collaborative partnerships with schools, healthcare providers, and community organizations.
• Supervised staff and promoted best practices in person-centered service delivery.
• Evaluated program outcomes and contributed to grant reporting and sustainability efforts.

Family Preservation Specialist - NorthCare - Oklahoma City, OK

(2012-08)

• Delivered intensive home-based coaching, crisis intervention, and support services to families experiencing significant challenges.
• Assisted families in identifying strengths, setting goals, and developing action plans for long-term stability.
• Coordinated care with schools, DHS, healthcare providers, and community partners.
• Conducted assessments and connected families with behavioral health, housing, parenting, and social service resources.
• Advocated for families within court and service systems to ensure access to appropriate supports.

Master of Human Relations - Counseling Track - University of Oklahoma

Bachelor of Arts - Psychology - College of Mount Saint Vincent