Cecily Gonzalez
Administrative Professional with 6+ years of experience in office administration, accounts receivable/payable, payroll support, customer service, and team leadership
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About
Highly organized and dependable administrative professional with 6+ years of experience in office administration, accounts receivable/payable, payroll support, customer service, and team leadership. Proven ability to manage financial records, coordinate office operations, and lead teams in fast-paced environments. Recognized for strong communication, attention to detail, and the ability to quickly solve problems while maintaining productivity and professionalism.
Currently pursuing a Bachelor of Science in Accounting to further strengthen financial and business expertise.
Experience
Administrative Assistant at DOS Oilfield Services (2021-01 – 2022-12)
- Managed daily accounts receivable and accounts payable operations using QuickBooks, ensuring accurate financial records and timely payments.
- Assisted with payroll processing and financial documentation, maintaining compliance with company procedures.
- Maintained organized records of invoices, billing statements, incident reports, and company correspondence.
- Handled high-volume phone communications, routing calls and responding to inquiries professionally.
- Supported office leadership by coordinating administrative tasks that improved workflow and operational efficiency.
Customer Service Representative → Manager (Promoted) at FIT24 Gym (2016-01 – 2021-12)
Promoted from front desk associate to Manager based on strong performance and leadership abilities.
- Supervised and coached a team of four employees, improving customer service standards and daily operations.
- Managed staff scheduling, payroll time sheets, and employee training, ensuring smooth facility operations.
- Oversaw membership sales, marketing promotions, and retention initiatives, consistently meeting monthly sales goals.
- Led the collections process for past-due accounts, successfully recovering overdue payments and maintaining member relationships.
- Managed inventory and supply ordering to maintain efficient facility operations.
Private Nanny at Family of Andy Lopez (2020-01 – 2022-12)
- Provided daily care and supervision for three children (ages 8, 10, and 14).
- Managed transportation to school, extracurricular activities, and appointments.
- Assisted with homework support and maintained structured daily routines.
- Coordinated schedules and ensured consistent communication with parents regarding activities and needs.
Substitute Teacher at Calallen ISD (2023-01 – 2023-05)
- Provided classroom instruction and supervision for Pre-K through 6th grade classrooms.
- Assisted teachers in the Special Education department, supporting individualized student needs.
- Maintained classroom structure, followed lesson plans, and ensured a positive learning environment.
- Concluded assignment following the birth of daughter in May 2023.
Education
Bachelor of Science in Accounting – DeVry University (2027-05)
