Michael Morales

Highly accomplished IT Systems Analyst and Endpoint Infrastructure Engineer with over 35 years of experience delivering robust enterprise support, hardware lifecycle troubleshooting, and domain administration across complex, high-availability networks. Proven expert in large-scale Windows Endpoint Management (SCCM/MECM), Active Directory domain topology, and automated Group Policy Objects (GPOs). Highly skilled in advanced enterprise security frameworks, proactive system hardening, and threat mitigation utilizing centralized security platforms.

Adept at driving multi-platform workstation uptime to 99.9%, managing critical tier-support queues under strict SLAs, and leading cross-functional teams. CompTIA Security+ CE certified.

Computer Systems Analyst - Cayuse Government Holdings - Fallon, NV

(2014-11 - 2026-09)

• Maintained 37 RHEL and Windows workstations, consistently sustaining a 99.9% uptime rating across high-availability training networks.
• Administered Active Directory and Group Policies for complex enterprise networks, ensuring seamless authentication and access controls for large-scale military training operations.
• Deployed endpoint security solutions utilizing ePO (HBSS) and ACAS to proactively identify, track, and mitigate system vulnerabilities.
• Enforced strict DISA STIG compliance and system hardening procedures, aligning all assets with Risk Management Framework (RMF) security standards.

Information Systems Technician (GS-11) - Naval Special Warfare - Fallon, NV

(2007-08 - 2014-11)

• Provided 24/7/365 mission-critical desktop support and help desk services, successfully resolving high-volume ticket queues under strict timelines.
• Optimized Windows Enterprise systems and managed Active Directory accounts to guarantee secure, uninterrupted communication infrastructures.
• Installed, configured, and localized hardware assets, peripherals, and networking cables for tactical operational environments and adjacent healthcare support facilities.
• Tracked and audited critical IT assets using SWALIS, incorporating MDM solutions and endpoint tracking protocols for all departmental mobile devices.
• Interpreted advanced technical manuals and diagnostics to troubleshoot, isolate, and repair complex software anomalies and custom program configurations.

Operations Specialist First Class Petty Officer (E-6) - United States Navy - San Diego, CA

(1987-08 - 2007-08)

• Directed IT infrastructure and network configuration for a 35-person division, supervising hardware life-cycle rollouts and structural system maintenance.
• Provisioned Windows workstations, built standardized software deployment packages, and enforced mandatory network security posture using secure GPO templates.
• Troubleshot command, control, and decision systems, providing high-tier technical support to keep tactical coordination and communication networks fully operational.
• Leveraged 12 years of hands-on experience with GCCS (Global Command and Control System) and Joint Tactical Systems to secure operational readiness.
• Eliminated team technical proficiency gaps by designing targeted IT training curricula and certifying technical instructors as a designated Master Training Specialist.

Bachelor of Science - Business Administration - Colorado Technical University