Customer Service, eCommerce & Marketing Manager
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▪️Dynamic leader with over a decade of combined experience managing customer service, eCommerce and marketing and collaborating with cross-functional team members in high-quality deliverables.
▪️ Skillfully develops, implements, and executes strategic marketing plans via email and sms, social media, social commerce, and influencers while implementing the company's mission.
▪️ Strategically makes learning experiences fulfilling, engaging, and rewarding – thriving as a mentor and support to peers and team members in fast-paced environments.
▪️Active communication and listening skills in client-facing roles to ensure support in achieving their goals.
@Goddess Provisions Subscription Box
Managed all eCommerce and Marketing for Goddess Provisions including team management with up to 10 direct reports. Oversaw all marketing activities including email marketing, social media,
paid advertising, and influencer marketing. Oversaw all eCommerce operations including UX design, all sales strategies, wholesale, site merchandising, and logistics management. Oversaw team management including copywriting, graphic design, content creation, and product development. Worked closely with the founders to execute goal setting and maintain strategic direction for the entire company. Created and oversaw the implementation of new initiatives to improve performance in all areas.
Carousel Ink , Inc. Clothiers
Oversaw all eCommerce and brick-and-mortar operations for the fashion line. Managed all eCom channels including Shopify, Amazon, eBay, Faire, and Etsy. Operations included production, buying, wholesale relations, and in-store activities. Managed all site merchandising.
A specialist performance marketing agency providing a fully managed service across:
Helped eCommerce brands build scalable and sustainable marketing campaigns and websites that drive profitable growth.
Ballet Choreography in Florence. Danish language in Copenhagen.
