Chance Gordon

Employee of the Month: 2022, 2023, 2025

Bartender at Great Wolf Lodge (2024-07 – Present)

Employee of the Month: 2022, 2023, 2025

• Provide exceptional operational value through the ability to step into any front-of-house role, ensuring uninterrupted service during down time and busier operational gaps.
• Serve as a go-to resource for guest information, enhancing clarity, satisfaction, and overall service quality.
• Ensure consistent recipe accuracy and drink quality during down time, maintaining speed without compromising standards.
• Prepare and serve beverages in full compliance with Alcohol Beverage Control (ABC) regulations.
• Uphold an organized workstation to enhance drink-making efficiency, elevate service quality, and reinforce a polished, professional brand image.

Cabana Server at Great Wolf Lodge (2020-01 – Present)

• Provide attentive food and beverage service to VIP cabana guests, ensuring clear communication and a premium guest experience.
• Respond promptly to requests from VIP cabanas, securing any items needed on-premise to support a seamless, elevated stay.

Snack Bar Attendant at Great Wolf Lodge (2018-05 – Present)

• Partner with team members to maximize efficiency during down time, directly contributing to increased sales and consistently high guest satisfaction.
• Support operations across all four on-site restaurants, providing versatile coverage wherever needed to maintain service continuity.
• Coordinate with kitchen and service teams to ensure efficient order flow and timely service.

Bachelor of Science in Computer Science – California State University, Fullerton (2021-01 – 2025-12)