Chandra Rawlins

DYNAMIC SALES LEADER WITH OVER 10 YEARS OF EXPERIENCE IN DRIVING REVENUE GROWTH AND OPERATIONAL EXCELLENCE IN HIGH-VOLUME RETAIL, QSR AND SALES ENVIRONMENTS. PROVEN EXPERTISE IN COACHING TEAMS, EXECUTING STRATEGIC INITIATIVES, AND OPTIMIZING PROCESSES TO EXCEED TARGETS. ADEPT TO STREAMLINING OPERATIONS AND BUILDING HIGH-PERFORMING TEAMS, DELIVERING CONSISTENT RESULTS IN COMPETITIVE, FAST-PACED MARKETS.

District Manager - Refuel Operating Company - Remote - Wake Forest (Base)

(2026-04)

• Manage daily operations across multiple locations
• Ensure compliance with company policies and procedures
• Full-cycle recruitment and training
• Oversee budgeting, financial reporting, and profitability of stores in assigned district
• Conducts meetings with all direct reports weekly
• Identify HiPo employees for future promotion
• Conduct monthly cash and quarterly safety audits
• Ensures Food Safety protocols are consistently enforced

Store Manager - Lidl - Floating - Garner, NC (Base)

(2025-10 - 2026-04)

• Adheres to KPI targets - including labor, write off (shrink), staff turnover and RTVs
• Completes daily stock management and inventory measures
• Supervises the day-to-day operations and performance of the team to provide the highest level of customer service
• Communicates and models core values of the organization to create a sense of teamwork and membership among employees
• Handles customer concerns and ensures appropriate resolution
• Ensures proper signage and proper quality of products are consistently on display
• Full-cycle recruitment and training
• Prepares, manages and revises weekly schedules while assessing store staffing needs
• Conducts store meetings with all personnel monthly/direct reports weekly
• Identifies training and development opportunities that would assist direct reports in achieving enhanced performance
• Conduct annual performance evaluations - advanced and terminated employees as deemed necessary
• Manages cash audits
• Completes vendor check-ins
• Conducts quarterly store inventory counts and reconciliations
• Other duties as assigned by District Manager and Director of Operations

Area Leader - 7-Eleven - Remote - Zebulon, NC (Base)

(2023-04 - 2025-10)

• Drove sales and profits for a large scope of high volume, complex locations
• Coached and developed Franchisees to help them achieve personal/professional goals
• Conducted regular store visits in efforts to ensure compliance with all company policies and procedures consistently met
• Ensured all labor management tools are effectively implemented and that labor targets were achieved
• Conducted, attended, and actively participated in monthly regional meetings
• Engaged with merchandising team to suggest ways to increase sales, expand markets, and promote business
• Oversaw merchandise displays making sure they met all operational excellence goals
• Monitored all store activities to ensure that customers received exceptional customer service
• Assisted Franchisees in building strong, sales focused teams through continuous training and coaching to develop top performing team members
• Encouraged and championed multi-unit store locations to provide friendly customer service
• Ensured store operations were current on product offerings and promotions
• All other duties as assigned by Market, Region and Zone Leaders

Store Manager - Aldi - Cary, NC

(2015-08 - 2023-04)

• Supervised the day-to-day operations and performance of the team to provide the highest level of customer service
• Communicated and modeled core values of the organization to create a sense of teamwork and membership among employees
• Handled customer concerns and ensure appropriate resolution
• Ensured proper signage and proper quality of products were consistently on display
• Responsible for sourcing, reviewing resumes and employment applications and interviewing candidates in efforts to diversify the company's workforce
• Full-cycle recruitment and training
• Prepared, managed and revised weekly schedules while assessing store staffing needs
• Established and communicated job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
• Conducted store meetings with all personnel monthly/direct reports weekly
• Identified training and development opportunities that would assist direct reports in achieving enhanced performance
• Conducted annual performance evaluations, advanced and terminated employees as deemed necessary
• Achieved store payroll and total loss budgets
• Managed cash audits
• Monitored competitive environment within the community
• Provided a safe environment for employees, customers and vendors by identifying and rectifying hazards, ensuring proper ergonomics, and maintaining proper working order of store use equipment
• Conducted store inventory counts and reconciliations
• Complied with all established company policies and procedures while upholding the security and confidentiality of documents and data
• Other duties as assigned by District Manager and Director of Operations

Direct Sales Specialist - Allstate Insurance Company - Charlotte, NC

(2014-08 - 2016-10)

• Effectively communicated with customers via telephone in inbound call center environment
• Assisted customers in purchase of P&C insurance
• Complied with company Quality and Assurance guidelines
• Motivated others in the achievement of personal and organizational goals
• Built and maintained positive relationships with current customers and potential prospects
• Processed electronic check, debit and credit card purchases via telephone
• Engaged customers to identify their needs and match them with products and services effectively

Sales Representative - MayCom Communications - Charlotte, NC

(2013-07 - 2014-08)

• Presented products and services effectively
• Maintained positive relationships with internal and external customers
• Engaged customers to identify their needs and match them with products and services
• Provided exceptional customer service at retail locations
• Complied with company operational procedures
• Assisted in storefront layout and planogram rotation
• Performed daily checks and balances of store income

High School Diploma - Delsea Regional High School (2008-06)