Charlee Juarbe

Administrative and operations professional with 10+ years of experience supporting high-volume workflows, customer service, data management, and remote operations. Proven ability to meet strict deadlines, maintain confidentiality, resolve customer concerns, and deliver accurate, high-quality work with minimal supervision. Experienced in administrative support, workflow coordination, bookkeeping support, payment processing, and quality assurance. Bilingual in English and Spanish.

Customer Service & Operations Lead - Feel It Healthy Spot - New Rochelle, NY

(2025-04)

• Coordinate daily business operations, including scheduling, task management, and workflow organization.
• Deliver responsive customer service by addressing inquiries, resolving concerns, and ensuring a positive customer experience.
• Process customer payments and maintain accurate transaction records using Square POS.
• Maintain inventory records and improve inventory organization for better product tracking and accessibility.
• Perform administrative duties including data entry, documentation management, recordkeeping, and system updates.

Reader/Evaluator - Measurement Incorporated (MI) - Remote

(2026-04 - 2026-06)

• Evaluated and scored high volumes of MCAS 7th Grade Math, SBAC Math, and Spanish-language assessments using standardized rubrics.
• Applied detailed scoring criteria and quality-control procedures while maintaining productivity and accuracy standards in a deadline-driven environment.
• Assigned to additional assessment projects based on demonstrated scoring accuracy, reliability, and bilingual English-Spanish proficiency.
• Consistently performed above quality benchmarks while managing high-volume workloads in a fully remote environment.

Constructed Response Scoring Professional - Educational Testing Services (ETS) - Remote

(2016 - 2025-06)

• Evaluated high volumes of science constructed-response assessments using standardized scoring rubrics to ensure accuracy and consistency.
• Consistently met and exceeded quality and productivity benchmarks across multiple scoring seasons in a fully remote environment.
• Returned for recurring seasonal assignments based on demonstrated accuracy, reliability, and performance.
• Maintained strict confidentiality and compliance with test-security requirements while independently meeting project deadlines.

Catering Assistant Manager - Havana Central Times Square - New York, NY

(2017-02 - 2018-12)

• Coordinated approximately 10 weekly catering orders, including pickup, in-house, and off-site events, ensuring accurate scheduling and client communication.
• Processed customer payments using Aloha POS and performed cash reconciliation to support accurate daily balancing.
• Reviewed invoices and transaction records for accuracy and timely processing.
• Used Excel to track expenses, maintain operational records, and support reporting.

Bachelor of Arts - Art - Lehman College (2015)

Career Diploma - Administrative Assistance - Penn Foster (2018)

Career Diploma - Medical Billing & Coding - Penn Foster (2022)