Chelsea Malone

Customer-focused healthcare professional with over nine years of experience delivering clear, accurate information and support to patients and clients in high-pressure environments. Skilled in communication, documentation, problem-solving, and collaboration with multidisciplinary teams to ensure quality service and confidentiality. Poised to leverage patient-care background and customer service expertise in a Customer Service Representative role.

Patient Care Technician at Mercy Hospital St. Louis (2025-01 – 2026-05)

• Provide direct patient care and customer service in a high-acuity hospital environment, under the supervision of registered nurses and physicians.
• Monitor and document vital signs of 30+ patients, intake/output, and patient observations with accuracy in electronic medical record (EMR) systems.
• Coordinated care between patients, nurses, physicians, and ancillary departments.
• Respond to patient concerns with strong communication skills while maintaining professionalism in high-pressure situations.
• Maintained strict HIPAA compliance when handling confidential medical information.
• Assisted patients and families with information and support regarding hospital services, ensuring accurate and consistent guidance.

Direct Support Professional at EMMAUS HOMES (2023-01 – 2025-12)

• Supported 2-3 clients with daily living tasks and provided quality customer service to promote independence and safety
• Administered medications and monitored health changes in accordance with individual support plans
• Collaborated with healthcare teams to ensure high-quality, long-term residential care, demonstrating strong team collaboration

Behavioral Health Technician at Equilibrium Homes (2019-01 – 2023-12)

• Monitored individuals with developmental disabilities in long-term residential care settings.
• Implemented individualized care and behavior plans, improving client stability and independence.
• Documented behavioral changes and contributed to treatment updates.
• Led skill-building activities tailored to client needs.

Certified Nursing Assistant in Nursing – Nursing (2024-06 – 2024-07)