Ashlee Black

Customer-focused healthcare professional with 10+ years of experience delivering compassionate, high-quality service in fast-paced clinical and administrative environments. Proven ability to resolve customer concerns, verify insurance eligibility, maintain accurate electronic health records, and communicate complex healthcare information with empathy and clarity. Skilled at building trust, solving problems, coordinating care across multidisciplinary teams, and ensuring positive customer experiences.

Recognized for attention to detail, adaptability, professionalism, and unwavering commitment to HIPAA compliance.

Patient Care Technician - HonorHealth Observation Unit - Phoenix, AZ

(2023-05)

Deliver compassionate, customer-focused support to patients in a fast-paced observation unit while ensuring a positive healthcare experience.

• Build trusting relationships through active listening, empathy, and clear communication with patients and their families.
• Respond promptly to patient questions and concerns while collaborating with physicians, nurses, and interdisciplinary teams to resolve issues efficiently.
• Monitor patient conditions and communicate critical updates to the care team to support safe, coordinated treatment.
• Maintain accurate documentation within the EPIC electronic health record system while ensuring strict HIPAA compliance.
• Assist with admissions, discharge preparation, scheduling, and administrative workflows while effectively managing multiple priorities.

Insurance Verification Extern - Phoenix Internal Medicine - Phoenix, AZ

(2024-04 - 2024-06)

• Verified insurance eligibility, benefits, referrals, and prior authorizations to facilitate timely patient care.
• Educated patients on insurance coverage, financial responsibility, and available payment options using clear, compassionate communication.
• Communicated with insurance carriers, provider offices, and patients to resolve authorization, billing, and eligibility issues.
• Processed claims and maintained detailed electronic billing records with exceptional accuracy.
• Identified and resolved discrepancies proactively to reduce delays in patient treatment and improve workflow efficiency.

Patient Care Technician / Certified Nursing Assistant - Previous Healthcare Experience

• Delivered compassionate, patient-centered care in fast-paced healthcare environments.
• Assisted patients with activities of daily living while preserving dignity, comfort, and safety.
• Built strong rapport with patients, families, and healthcare professionals through excellent interpersonal communication.
• Documented patient information accurately and reported changes in condition promptly.
• Collaborated with multidisciplinary healthcare teams to provide coordinated, high-quality care.
• Balanced multiple responsibilities while maintaining accuracy, professionalism, and efficiency.

Certificate - Medical Billing & Coding - Carrington College