Chris Burgos

Skilled customer service professional looking to advance her knowledge and skills to improve the function, safety, and care to the community. Able to bring exceptional facility and staff management knowledge, along with a desire to facilitate growth and team building amongst staff and residents.

Maintenance Coordinator at The Mayflower at Winter Park (2025-04 – 2025-12)

• Maintained accurate records of all maintenance activities, including work orders, repairs performed, and equipment inventory
• Led a team of maintenance technicians in performing daily tasks while providing guidance on best practices for efficient operations
• Served as point-of-contact for all facilities-related inquiries and requests from employees, addressing issues promptly
• Managed the inventory of spare parts, tools, and supplies necessary for facility maintenance
• Interactions with Senior residents, vendors and staff members daily
• Collected and submitted billing weekly to the accounting department
• Worked closely with all directors, CFO and CEO

Administrative Assistant at Somerby Lake Nona Senior Living (2022-09 – 2025-10)

Facility and Office Management such as:

• Greet incoming and outgoing guests and residents
• Coordinate facility events
• Answer multi line phone
• Maintaining the accuracy of resident and staff files
• New hire and termination paperwork
• Prepare new files for residents and associates
• Communicate resident needs to directors
• Friendly interactions with residents & families
• Work directly with community directors on administrative tasks
• Created schedules for multiple departments

Hiring Specialist at United Security Services, Inc (2015-09 – 2023-11)

Event security supervisor, Class D certified

• Deploying to positions they are assigned
• Conducted training for new hires
• Manage breaks and employees sign in and out
• Created daily and weekly work schedules
• Coordinated and performed interviews and hiring
• Encouraging team collaboration
• Mentoring into new positions
• Filing, data entry, scheduling
• Microsoft Office Suite

Reservations Specialist at JetBlue (2016-01 – 2016-10)

• Provided reservation support and customer service
• Accurately assessed customer's needs for travel reservations
• Provided the best resolution and alternatives during times of travel hindrance
• Collaborated with co-workers for best practices and ways to improve the customer experience
• Data entry

Security Patrol Officer at Veteran's Security Corps of America (2015-05 – 2016-01)

• Monitored surrounding buildings and areas
• Assisted in patrolling business and residential areas on UCF property
• Reported unauthorized vehicles in designated areas
• Toured multiple gated communities for suspicious activities

Security Officer at Universal Studios Resort (2015-03 – 2015-09)

Guest Services Patrol

• Provided security and guest monitoring throughout the park
• Operated bag-check at multiple locations and special events
• Aided guests during times of emergencies
• Directed patrons throughout the park while monitoring activities
• Patrolled busy areas and conducted crowd control when necessary

Federal Security Officer at Department of Homeland Security (2002-11 – 2014-09)

• Ensured travelers safety through screening operations
• Monitored traveler activity and reported suspicious activity while assisting travelers
• Conducted traveler screenings of belongings and individuals for security threats
• Promoted to trainer in 2007
• Mentored new hires during on-the-job training
• Inducted into the DHS Surge Capacity Force Emergency Response Team in 2009
• Deployed in 2012 to support FEMA in the clean-up of Hurricane Sandy
• Provided security at Cargo facility

Front Desk Representative at Discovery Beach Resort (2001-10 – 2002-11)

• Supported operations at the front desk for guests and timeshare owners
• Maintained reservations for first-time and returning guests, as well as time-share owners
• Prepared daily accounting reports for cash and credit card transactions, including bank deposits
• Conducted night audits of all transactions
• Enhanced guest relations by suggesting local activities and places of interest

High school diploma – Chautauqua High School (1984-09 – 1988-06)

Upper secondary education