Christen Valentine

Customer experience and operations professional with 15+ years of experience supporting customers, guests, passengers, clients, and teams across transportation, hospitality, healthcare navigation, retail, beauty, administration, and event services. Known for clear communication, relationship building, calm problem-solving, adaptability, and maintaining professionalism in fast-paced environments. Experienced in customer care, service recovery, conflict resolution, passenger assistance, scheduling, documentation, team support, staff training, confidential information, and coordinating competing priorities.

Brings a people-first approach to every interaction while maintaining organizational standards, operational consistency, and a strong commitment to service excellence.

Part-Time Bartender - 4501 ALMEDA FOOD & ENTERTAINMENT - Houston, TX

(2026-02)

• Deliver friendly, professional customer service in a busy food-and-entertainment environment serving a diverse guest base.
• Prepare and serve beverages accurately and efficiently while maintaining a welcoming, polished guest experience.
• Engage with guests, answer questions, identify service needs, and respond professionally to customer concerns.
• Process transactions accurately while maintaining an organized, clean, and service-ready bar environment.
• Adapt to high-volume periods, live entertainment, and changing guest needs while balancing speed, accuracy, hospitality, and service quality.

METROLIFT Driver - TRANSDEV / METROLIFT - Houston, TX

(2026-03)

• Provide safe, reliable, and respectful transportation services to passengers with diverse mobility and accessibility needs.
• Communicate directly with passengers to support a comfortable, professional, and positive transportation experience.
• Manage scheduled pickups and drop-offs while balancing safety, timeliness, passenger needs, and changing circumstances.
• Assist passengers with mobility equipment and accessibility considerations while following established safety procedures.
• Remain calm and professional when navigating delays, unexpected situations, or customer concerns.
• Represent the organization directly to passengers and the community through dependable service and professional conduct.

Contract Hospitality Professional - ON-CALL HOSPITALITY & EVENTS SERVICES - Houston, TX

Part-Time / On-Call

• Provide hospitality support for private events, banquets, special functions, and high-volume service environments.
• Perform bartender and server responsibilities while maintaining professional, attentive, and welcoming guest service.
• Support event setup, guest flow, service timelines, and event breakdown.
• Respond to guest needs while maintaining composure, professionalism, and flexibility in changing environments.
• Collaborate with event teams to support smooth service delivery and a positive overall guest experience.

Consulting — Appointment Only - ROYAL COURT RECORDS - Houston, TX

(2016)

• Coordinate creative projects from planning through execution while managing client communication and expectations.
• Maintain professional boundaries, scheduling, organization, and flexible availability across individual projects.
• Work directly with clients to understand needs, coordinate details, and deliver services in a professional environment.
• Manage multiple priorities while maintaining attention to detail and consistent communication.

Owner / Lead Artist - FREELANCE MAKEUP ARTIST - Houston, TX

(2011)

• Provide professional makeup services with an emphasis on client consultation, personalized service, and customer satisfaction.
• Manage scheduling, appointments, consultations, service delivery, and client communication.
• Build professional relationships with clients through attentive listening and understanding of individual preferences.
• Maintain a polished and professional service environment while managing multiple client needs and expectations.
• Operate independently while balancing customer service, scheduling, business administration, and service quality.

Health Navigator - CIVIC HEART COMMUNITY SERVICES - Houston, TX

(2022 - 2025-08)

• Assisted individuals with health insurance enrollment, healthcare resources, and connections to medical, behavioral, and community services.
• Guided clients through complex information while using clear communication, patience, and active listening.
• Supported individuals experiencing stressful or sensitive circumstances with professionalism, respect, and discretion.
• Maintained confidentiality and followed applicable organizational and compliance procedures.
• Coordinated resources and information based on individual client needs while maintaining accurate documentation.
• Built trust with diverse populations through compassionate, professional, and solutions-oriented service.

Administrative Assistant / Customer Service Representative - AMAZING SOLDIERS INC. - Houston, TX

(2020 - 2023)

• Supported daily administrative operations, scheduling, communications, records, and internal and client-facing needs.
• Responded to customer and organizational inquiries with professionalism and clear communication.
• Maintained organized records and documentation while managing multiple administrative priorities.
• Assisted with scheduling and coordination to support efficient day-to-day operations.
• Served as a professional point of contact while helping address customer and internal needs.

Lead Beauty Expert / Department Manager - WALGREENS - Houston, TX

(2016 - 2020)

• Managed department operations while maintaining customer experience and service standards.
• Supported staff through training, coaching, and day-to-day operational guidance.
• Addressed customer questions, concerns, and service needs while maintaining professionalism.
• Helped maintain operational consistency, organization, and presentation standards within the department.
• Built customer relationships through personalized service, product knowledge, and attentive communication.

Lancôme Lead - ULTA BEAUTY - Houston, TX

(2014 - 2016)

• Delivered luxury customer service through personalized consultations, relationship building, and product expertise.
• Engaged customers to understand individual needs and provide appropriate recommendations.
• Supported team members through coaching and reinforcement of customer experience standards.
• Maintained a polished, professional environment consistent with luxury beauty retail expectations.
• Recognized nationally for relationship-based customer service.

Server - BRIO TUSCAN GRILLE - Houston, TX

(2013 - 2015)

• Delivered attentive customer service in a fast-paced dining environment.
• Managed multiple guest needs while maintaining accuracy, professionalism, and service standards.
• Communicated effectively with guests and team members to support efficient service.
• Maintained composure and attention to detail during high-volume periods.

Server / Head Host - CEDAR POINT / JOHNNY ROCKETS - Sandusky, OH

(2009 - 2011)

• Provided guest service in a high-volume entertainment environment.
• Supported front-of-house operations and coordinated guest flow.
• Welcomed guests, managed service needs, and maintained a positive customer experience.
• Worked effectively in a fast-paced environment requiring communication, teamwork, and adaptability.

Murray Wright High School