Cat Norcross

Experienced retail leader with over seven years of experience in customer service, store operations, and team leadership. Trusted to step into management roles, train and coach employees, oversee daily operations, and create positive customer experiences in fast-paced environments. Recognized for strong organization, adaptability, and problem-solving. Seeking an operations, administrative, retail leadership, or customer service role.

Shift Lead - Sky Cannabis - Bordentown, NJ

(2025-01)

• Led daily shift operations while ensuring compliance with state cannabis regulations and company policies.
• Provided knowledgeable product recommendations, verified customer identification, and maintained accurate POS transactions.
• Supported inventory management, merchandising, restocking, and overall store presentation.
• Helped create a welcoming, efficient customer experience while supporting team performance.

Assistant Store Manager (Acting Store Manager for 5 Months) - Spencer's Gifts - Lawrenceville, NJ

(2022-10 - 2024-06)

• Oversaw daily store operations including scheduling, staffing, merchandising, and sales performance.
• Served as Acting Store Manager for five months, leading store operations and supporting company objectives.
• Assisted with hiring, onboarding, coaching, and development of new associates.
• Tracked KPIs, executed planograms, managed inventory, completed annual physical counts, and supported loss prevention initiatives.
• Resolved customer concerns professionally while providing support to neighboring store locations as needed.

Sales Associate (Seasonal) - Spencer's Gifts - Milford, CT

(2025-01)

• Supported shipment processing, merchandising, recovery, and overall store presentation during the holiday season.
• Assisted customers with purchases while maintaining a clean, organized sales floor.
• Worked collaboratively with the team to deliver excellent customer service in a fast-paced retail environment.

Seasonal Sales Associate - Spirit Halloween

(2024-01 - 2024-12)

• Delivered friendly customer service during a high-volume seasonal business.
• Assisted with merchandising, floor sets, recovery, and register operations.
• Helped maintain an organized sales floor while supporting daily store operations.

Sales Lead - Journeys - Lawrenceville, NJ

(2018-06 - 2019-03)

• Supported store leadership with daily operations, merchandising, shipment processing, and sales goals.
• Built strong customer relationships through personalized recommendations and product knowledge.
• Maintained visual merchandising standards and an organized sales floor.

Keyholder / Shift Lead - Hot Topic - Oxford Valley, PA

(2019-03 - 2019-06)

• Opened and closed the store while serving as Manager on Duty during assigned shifts.
• Supervised associates, delegated daily responsibilities, and maintained operational standards.
• Provided exceptional customer service while supporting sales and merchandising goals.

Barista / Front of House - Properly Fueled - Bordentown, NJ

(2018-04 - 2019-07)

• Prepared beverages and made-to-order meals while maintaining food safety and cleanliness standards.
• Opened the café, stocked inventory, and prepared the front-of-house for daily operations.
• Delivered fast, friendly customer service in a busy café environment.

Merchandise Manager & Event Photographer - Self-Employed

(2022-01)

• Managed merchandise sales, inventory, cash handling, and booth setup for touring artists and live events.
• Captured event photography and created promotional content for artists and social media.
• Coordinated logistics while providing excellent customer service in fast-paced environments.