Ariyana Ewing

Results-driven customer experience and operations professional with 5+ years of experience across team leadership, security operations, event coordination, hospitality, sales, and high-volume customer service. Proven ability to lead teams, train employees, coordinate operations, resolve escalated concerns, and maintain exceptional customer experiences. Recognized for staying composed under pressure, communicating effectively across departments, and stepping into leadership responsibilities quickly.

Concessions Stand Manager - LEGENDS - Los Angeles, CA

(2024-04)

• Manage daily concessions operations, maintaining service standards, efficiency, and a positive guest experience in high-volume event environments.
• Lead and support concession staff by assigning responsibilities, monitoring workflow, and keeping the team organized during peak periods.
• Oversee stand operations, including product readiness, inventory needs, cash/POS procedures, cleanliness, and closing responsibilities.
• Resolve customer concerns and operational issues quickly while maintaining professionalism and service standards.
• Coordinate with event operations, security, ice operations, and crowd-control teams to support safe and efficient venue operations.
• Respond to changing event demands in real time, adjusting priorities and staff support to keep service moving.
• Assist guests with questions regarding locations, services, event information, and venue operations.
• Support large-scale sporting and entertainment events while maintaining strong attention to detail and operational readiness.

Security Supervisor | Promoted after 4 months - CONTEMPORARY SERVICE CORPORATION - Los Angeles, CA

(2023-07 - 2025-01)

• Promoted to Security Supervisor within 4 months based on performance, reliability, and leadership ability.
• Led security operations and supported officers on shift, ensuring procedures and client expectations were consistently followed.
• Coordinated shift communication, access control, incident response, and daily security priorities.
• Managed escalated incidents and security concerns while maintaining a calm, professional presence.
• Supported team training and provided guidance on security procedures, guest interactions, and emergency protocols.
• Communicated with management and other departments to resolve operational concerns and maintain a safe environment.
• Prepared detailed incident reports and ensured critical information was properly documented and communicated.

Guest Service Representative - CRYPTO.COM - Los Angeles, CA

(2023-07 - 2024-01)

• Delivered high-level guest service in a fast-paced event environment, managing ticketing, seating, crowd control, and guest assistance.
• Resolved guest concerns quickly and professionally, protecting the overall event experience.
• Served as a point of contact for VIP guests and special-event attendees, providing personalized assistance.
• Coordinated with multiple departments to resolve guest issues and keep operations moving efficiently.
• Assisted with wheelchair access, elevator service, seating, ticket concerns, and general event needs.

Hostess / Food Runner / Server - T.G.I. FRIDAYS - Las Vegas, NV

(2021-08 - 2022-01)

• Supported and guided a team of 8 host/hostess employees, helping maintain smooth front-of-house operations.
• Developed and implemented seating-rotation procedures to improve guest flow during peak periods.
• Trained new team members on greeting standards, reservations, customer service, and difficult guest situations.
• Coordinated table assignments and communicated with servers and kitchen staff to improve service flow.
• Assisted management with reservations, guest concerns, dining-room organization, and front-of-house operations.
• Identified service bottlenecks before they impacted guests, helping the team maintain an efficient guest experience.

Hostess - HASH HOUSE A GO GO - Las Vegas, NV

(2021-07 - 2021-10)

• Managed the front-of-house guest experience through reservations, seating, phone calls, and large-party coordination.
• Supported smooth dining-room operations during high-volume service periods.
• Assisted with training new employees and resolving guest concerns.
• Maintained a professional and welcoming environment while balancing multiple priorities.

Sales Associate - X WORLD 360 - Las Vegas, NV

(2021-09 - 2021-10)

• Drove customer engagement and sales through product knowledge, personalized service, and effective communication.
• Managed POS transactions, cash drops, opening procedures, and daily paperwork with accuracy.
• Used CRM tools to track customer preferences, purchase history, and potential leads.
• Identified customer needs and recommended appropriate products to maximize sales opportunities.

Party Coordinator - REX CENTER VEGAS - Las Vegas, NV

(2020-07 - 2021-05)

• Coordinated events from initial client consultation through final execution, managing timelines, staffing, vendors, and logistics.
• Developed customized event plans based on client goals, preferences, and budget requirements.
• Negotiated with vendors while balancing cost, quality, and event expectations.
• Coordinated event setup, equipment, seating arrangements, staffing, and day-of operations.
• Led on-site staff during events, providing direction and troubleshooting issues as they arose.
• Maintained strong client relationships through proactive communication and reliable follow-through.

Customer Service Representative - AGR - Las Vegas, NV

(2019-05 - 2020-06)

• Managed high-volume customer interactions while maintaining professionalism, accuracy, and service quality.
• Resolved customer concerns and escalated complex issues appropriately.
• Conducted inbound and outbound calls while identifying customer needs and sales opportunities.
• Used CRM software to maintain customer records, track interactions, and manage follow-ups.
• Generated leads through outbound communication and provided customers with accurate product information.
• Contributed process-improvement ideas to increase departmental efficiency.